If the carriers haven't confirmed any of your flights, we'll cancel the booking and send you a full refund. However, if we've received confirmation for at least a part of your trip, a full refund will no longer be possible.
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What happens if I don't get a confirmation? We won't keep you waiting for longer than 24 hours. In the rare case that your booking is not confirmed within this period, we'll either offer you an alternative or void your payment. Your money will remain in your bank account until we confirm your booking.
American Airlines has taken Brno-based travel tech firm Kiwi.com to court, alleging the unauthorized resale of airline tickets. The American carrier claims that Kiwi.com is engaging in the resale of its tickets without a valid contract in place.
Until you have a ticket number, your reservation remains in limbo. Confirmation and ticket numbers are often issued simultaneously, but not always. Award holds are a routine example: you'll get a confirmation number when you activate a hold, but you won't be ticketed until you pay for it.
So if you are connecting via a US airport, it's better to have more than 2 hours between the flights. Lines at passport control are often long, and most major US airports are very busy. You'll probably need more than 2 hours to clear immigration, collect and recheck bags and navigate between the terminals.
For flights that are within the United States, you can change your flight or receive a refund if you cancel your flight within 24 hours of booking, but only if your flight is at least 7 days away.
The amount of your flight refund is always the cost of the ticket. The amount of your compensation depends majorly on the travel distance of your flight. In the case of a replacement flight, it also depends on the flight time. It is possible to receive both flight refund and compensation at the same time.