Are there queues at Eurostar St Pancras?

Our trains can carry up to 894 passengers, so there may be times when you experience queues at the station. This can particularly happen on peak days or when checks take a bit longer. But don't worry – our staff will be on hand to guide you through the departures process and ensure you board your train.



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Check-in for Eurostar journeys opens an hour and 15 minutes before departure. We recommend that you arrive at least 90 minutes prior to your train leaving so you can have a stress-free check-in.

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The check-in procedure for Eurostar train journeys takes roughly 20 minutes from start to finish, and depending on the class you're travelling in, it's recommended that you arrive at least 90 minutes before your Eurostar train leaves.

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On Eurostar there's no weight limit for your luggage, but you must be able to carry and lift your bags safely on your own, as there is no porter service at the station and our teams are unfortunately unable to help with luggage. Each bag can be up to 85cm long at its widest point and should be clearly labelled.

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Can I take food on board? Absolutely. You can bring your own food on European and London routes. And unlike in the sky, we won't restrict you with stifling rules on liquids.

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What if I miss my Eurostar / National Rail journey as a result of delay? If you miss your Eurostar service as a result of delays or cancellations to your National Rail service on your outbound journey you will be placed on the next available service to your Continental destination at no extra charge.

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A cut in the number of border officials means it takes nearly 30% longer to process passengers leaving St Pancras International than before Brexit and the pandemic. Also contributing to the delay is the post-Brexit requirement to stamp UK passports for outbound travel.

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Find out what travel documents are needed to travel with Eurostar. To travel on Eurostar each passenger needs a valid passports.

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90%-95% of Eurostar trains arrive on time or within 15 minutes, whilst competing short-haul flights typically manage only 65-70% measured by the same standard.

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But, whichever station you're catching the Eurostar from, you'll need to make sure you've printed your tickets at least 45 minutes beforehand - this gives you time to check in and board the train. You'll also need your ID to check in.

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Our onboard alcohol policy We also have the right to refuse access to our services if a traveller's physical or mental state is affected by alcohol or drugs. Typically, we limit consumption on board to: 4 bottles / cans of beer or 1 bottle of wine per person. No large bottles of spirits.

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Book early to get the best prices With Eurostar, you can book tickets up to 120 days in advance and the earlier you book, the better value the fares.

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Think of the Eurostar train as an inter-country commuter service... so at peak commuting hours (early morning, late afternoon, early evening) it's expensive and busy.

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Typically, the time and date on your ticket can be changed, but not the origin or destination. Conditions vary according to your fare. If you decide to travel on a different route, you'll need to buy a new ticket.

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The actual under sea section is 37 kilometres or just under 23 miles long. The passenger trains slow down on approach to 160kph/100mph when they enter the tunnel so they only spend about 13 minutes under the sea section of the tunnel.

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