We like to think of any deep dents or scratches as the unique patina of your case as these can not be removed. Embrace them – this is what makes your RIMOWA unique. To care and clean any leather components, use a mild cleaning agent and a soft cloth to gently remove any surface dirt.

According to RIMOWA’s official 2026 service guidelines, the brand does not "repair" or buff out scratches on their aluminum or polycarbonate luggage. RIMOWA considers deep scratches, scuffs, and small dents to be a "unique patina"—a badge of honor that documents the suitcase's history of travel. Because the aluminum is anodized and the polycarbonate is color-integrated, attempting to sand or polish the surface would damage the material's structural integrity and aesthetic finish. However, RIMOWA can repair or replace functional components that might be damaged alongside a scratch, such as wheels, handles, locks, and hinges. If a scratch is so deep that it has compromised the shell (e.g., a crack in the polycarbonate), they may offer a shell replacement for a significant fee. For minor aesthetic scuffs on polycarbonate models, users often have success with a "Magic Eraser," but for the classic aluminum cases, the "scratched look" is an intentional part of the brand's rugged, luxury identity and is generally left untouched by their technicians.