TSA Cares assistance is only available for assistance through the screening checkpoint. If you need in-flight assistance or wheelchair assistance from the curb to the aircraft, please contact your airline.
People Also Ask
Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance.
TSA Cares ProgramTSA Cares only takes calls Monday-Friday 9 a.m.-9 p.m. EST and passengers need to call at least 72 hours in advance of their flight. Call 1-855-787-2227 or find out more.
4. Don't forget to tip. Thank a wheelchair attendant with $3 to $5, or more if he or she helps with luggage or spends extra time with you. For an electric cart, tip $2 to $3.
The 1986 Air Carrier Access Act requires airlines to provide free wheelchair service to any traveler who asks for it, without requiring a description or documentation for that need.
How to order special assistance? Special assistance at the airport is free. To use this service, please contact the carrier during the booking process or directly before the flight.
Airport Agent Assistance is available for purchase for our passengers who prefer assistance at the airport for things like checking in and printing your boarding pass.
The airline cannot require you to pay for the wheelchair service or assistant that they provide if you check in your walker. Also, if you are bringing your walker or other mobility devices with you onto the plane, your adaptive technology takes priority over other passengers' luggage and belongings.
Airline employees and booking agents will assume the front row is best for a disabled passenger, but the row behind the bulkhead (with movable aisle armrests) may be more comfortable.
A passenger service assistant is a customer service representative or agent who assists people using transportation services. Most work on the ground at airports for airlines, though you can also find them working at cruise or train lines, handling many of the same duties.
Delta Air Lines earned the top honors and the 2022 title of best U.S. airline for wheelchair users, with Southwest and United rounding out the top three.