How do I arrange airport assistance?

TSA Cares Program TSA Cares only takes calls Monday-Friday 9 a.m.-9 p.m. EST and passengers need to call at least 72 hours in advance of their flight. Call 1-855-787-2227 or find out more.



To arrange airport assistance in 2026, the most effective method is to request it at the time of booking your ticket. Most airline websites now feature a "Special Assistance" or "Accessibility" checkbox during the checkout process. If you have already booked, you should contact the airline’s customer service or log into your booking portal at least 48 hours before departure. A supportive peer "logistics" tip: once you arrive at the airport, look for designated assistance "calling points" in the parking lots or terminal entrances. Even if you haven't pre-booked, 2026 regulations require airports to provide support, though you may face a longer wait. Assistance covers everything from wheelchair navigation and expedited security to help with boarding via an "Ambulift" if the plane is not at a jet bridge. These services are free of charge in the US, UK, and EU.

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To use this service, please contact the carrier during the booking process or directly before the flight. You can do it by phone or by filling a special form (among other things, you must provide knowledge about the medical condition of the passenger, including the need to provide him with a wheelchair). Attention!

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If your flight is within 72 hours, please call TSA Cares (855) 787-2227 to request assistance. TSA Cares assistance is only available for assistance through the screening checkpoint. If you need in-flight assistance or wheelchair assistance from the curb to the aircraft, please contact your airline.

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Airport Agent Assistance is available for purchase for our passengers who prefer assistance at the airport for things like checking in and printing your boarding pass.

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TSA Cares assistance is only available for assistance through the screening checkpoint. If you need in-flight assistance or wheelchair assistance from the curb to the aircraft, please contact your airline.

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KNOWLEDGE, SKILLS AND ABILITIES: The customer service representative is expected to be friendly, prompt, and courteous. You will provide assistance for people who are checking-in, making reservations, rebooking a flight, and checking in baggage.

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How to order special assistance? Special assistance at the airport is free. To use this service, please contact the carrier during the booking process or directly before the flight.

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Typically it means there are unresolved questions with your reservation such as: if you are flying internationally an agent must verify travel documents, you have a pet you want to bring on board, it may involve baggage check in, seat assignment, or an infant.

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Gate agents work at the boarding gates of airports, assisting passengers in boarding their flights and in disembarking their flights.

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A: The amount to tip for wheelchair assistance at the airport can vary depending on the level of assistance provided and the number of bags. A general guideline is $2-$3 per bag, or a minimum of $5 for the entire service.

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Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days. Chat with a Special Assistance Agent for free.

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Passenger Assist is a service available for older and disabled passengers travelling on the rail network. When you contact the train company you're starting your journey with, they can: arrange assistance. help you on and off trains. reserve wheelchair spaces and seats.

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What is SSSS? Secondary Security Screening Selection, or SSSS, is a designation by the Transportation Security Administration (TSA) that flags passengers for extra security screening. SSSS can happen on any flight to, from, or within the U.S., including inbound international flights.

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It means exactly what it says: an agent will assign a seat to you at the gate. Chances are the flight is overbooked, so they're still figuring out who is flying and who is not.

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In general, PRM is considered to be a passenger who needs help from another person to get to the exit of the aircraft as quickly as possible in the event of an emergency evacuation. This also includes passengers who have serious difficulties receiving or understanding emergency instructions.

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Although some airlines will not offer a free ticket for a carer, they may be able to ensure that you are both sat together during the flight. Contact the airline directly at least 48 hours before flying to see what they can do to make your flying experience more comfortable.

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The term airport service worker is a general designation for a wide variety of workers who are employed in support occupations at airports. Many of these workers deal directly with the public in sales- and service-based occupations.

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Check-in agents check passengers onto flights and ferry crossings, take their tickets and luggage, and give them boarding passes, or assist them to use self-check systems. If they work in an airport, they may also meet and dispatch aircraft.

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