Double bookings mean when two guests book your listing for the same dates. It generally happens during the high-demand season, and it is dangerous for your Airbnb business. In the case of Airbnb properties double booking, you will have to cancel one booking.
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Double booking puts unnecessary stress on you and your team to figure out what to do when clients don't cancel and can lead to unhappy customers and lost profits. You could argue that double booking is okay if you manage the process well on specific jobs.
Dear [guest],We're very sorry for having to cancel your reservation. This was due to a double booking error on our side, and we apologize for the inconvenience caused. To fix the issue, we'd like to offer you some alternative options that we think you'll like (at no extra charge, of course).
In most cases, your overbooked hotel will arrange a different room for you at a nearby alternative hotel. In most cases it will be comparable to the room you reserved.
Don't over-apologize, but show the guests respect and gratitude. Pro tip: Start with an apology and end it with how you're working to improve the situation. Example: “Sincere apologies that (insert what they said here), but I have now (insert how you have improved here).”
If your guests sneak in extra people and the group now exceeds your Airbnb's maximum occupancy, you can face problems with the city. That is because cities usually have laws and regulations on the maximum number of guests allowed in a short-term rental, depending on the unit size and how many bedrooms are available.
Guests usually respond more positively if you give them the benefit of the doubt. You can say something like this: “I'm sure it was just an honest mistake, but you have more people staying than the booking allows.” If it's only one or two more people, you may allow them to pay an extra fee and carry on, if you wish.
Airbnb extra guest fee:The extra guest fee is stipulated by the host and is typically charged per person, over and above the number of guests included in the original booking cost. The specifics can be found under the 'Pricing and Availability' section of each individual listing.
When two people stay in a hotel room that is only reserved for one, the hotel may charge an additional fee for the extra person. This fee is often referred to as a double occupancy or extra person fee.
If the hotel staff finds out that you have extra guests, they may ask you to either pay an additional fee for the extra guest(s) or upgrade to a larger room that can accommodate everyone. In some cases, they may also ask you to leave the hotel if the number of guests exceeds the maximum allowed.
Overbookings, or double bookings, happen when a hotel sells more rooms than it has available for a given night. Many hotels do this deliberately to offset last-minute cancellations or no-shows and avoid losing revenue and occupancy. Of course, it can also happen by accident.
Cancellation feesIf the reservation is canceled 48 hours or less before check-in, or after check-in, the fee is 50% of the reservation amount for the nights not stayed. If the reservation is canceled more than 48 hours, and 30 days or less, before check-in, the fee is 25% of the reservation amount.