If weather issues/ other such factors cause a delay/ cancellation of the flight, flyers have the right to receive compensation when they contact the customer service of Southwest Airlines.
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If airlines cancel a flight for any reason, passengers are legally entitled to a full refund, including for ticket price, taxes, baggage fees, extra charges and ancillary fees. Travelers must receive that refund within seven business days if they paid by credit card, and within 20 days if by cash or check.
However, if your first flight is delayed for more than 3 hours, you may be entitled to compensation from the airline that caused the delay. In addition to compensation, the airline must offer you a choice between: Reimbursement of your ticket and a return flight to your departure airport if you have a connecting flight.
The airline is required to compensate you for a canceled flight if you were notified less than 14 days before your original scheduled departure date. However, compensation is not required if the airline proves that extraordinary circumstances (e.g., weather) caused the cancellation.
Getting Southwest Airlines cancelled Flight CompensationYou can get up to $700 in Southwest Airlines flight cancellation compensation, provided that your flight was cancelled less than 14 days before you were set to depart, and that the airline was considered responsible for the issue.
Diversion of a flight due to inclement weather conditions at the destination airport are beyond the control of the airlines. They will divert the flight and make arrangements to take you to your destination as soon as the weather clears up. This is done to ensure your safety. You will not be entitled to any refund.
Claiming Compensation for Flight Delays and CancellationsDelayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late. Cancelled flights: you may be eligible for compensation if your flight was cancelled less than 14 days before it was due to depart.
The first thing you should do when your flight is canceled is to make sure you keep all your travel documents such as tickets, luggage tags and boarding passes. The airline will request these as supporting documents for your reimbursement claim. Secondly, contact the airline and explain your situation.
Send a demand letter to the airline (also known as an airline complaint letter). File a complaint with the U.S. Department of Transportation. File a complaint with the Better Business Bureau (BBB). File a small claims lawsuit against the airline.
To receive compensation, you must file a claim with the airline for the delay, and the delay must have been caused by a factor within the airline's control (so a weather delay wouldn't count).
What do I get from Southwest for my delayed flight? The type of compensation Southwest Airlines gives for delayed flights is a LUV Voucher. These vouchers can be used for the cost of a future flight (but not to cover taxes and fees) on Southwest.
When a flight delay occurs, you are entitled to assistance and a choice between rerouting, reimbursement, or rebooking. If you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding.