How do I answer an Airbnb inquiry?

An inquiry is just a regular message that a potential guest sends you when they want to clarify some details of your listing. Perhaps, they are interested if you accept pets at your rental or provide a late checkout. To respond to an inquiry, you can answer the guest's question, pre-approve, or decline it.



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If a guest sends you an inquiry—a question, or any kind of message other than a reservation request—via Contact Host, you'll need to respond to the inquiry within 24 hours to maintain your response rate.

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Communicating or paying outside of Airbnb can put you at risk, so one of the main reasons we analyze messages is to help protect against online fraud. That's why it's so important that you communicate only through the Airbnb message thread until you have a confirmed Airbnb reservation.

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To confirm a request:
  1. Tap Review request to review the reservation details.
  2. Choose Schedule to accept the request, or Decline.
  3. Tap View instance to review the accepted request details.


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  1. Respond to the inquiry as soon as possible.
  2. Start with a note of appreciation.
  3. Take time to understand their inquiry.
  4. Be concise, don't add unnecessary details.
  5. Give a thorough response that answers all their questions.
  6. Offer your future availability for further inquiries.


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There are no penalties for declining, but if you're a Host, there are a few issues to consider when responding to a trip change request from a guest. Did this article help?

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Respond within 24 hours Be sure to respond to all messages—especially inquiries and trip requests—within 24 hours.

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Booking Enquiry means any enquiry made by telephone or in writing by or on behalf of a prospective Client in relation to a potential Booking.

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A booking inquiry is a message from a guest typically asking a question about a future reservation. Guests who send an inquiry have not yet committed to making a booking.

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No, you do not get penalized by Airbnb if you decline a guest request or inquiry. In fact, it is your right as a host to accept or decline any requests that come through the platform. You should always feel comfortable declining any requests that don't meet your standards for hosting guests in your home.

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Not a problem—here's how to handle it. Decline the request before it expires within 24 hours—your response rate will thank you! It's one of the factors that helps you become a Superhost. Decide whether to keep the dates blocked or open them up for someone else to book.

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Account deletion Once your account is deleted, you can't reactivate it, recover any data, or regain access. You'll need to set up a new account if you want to use Airbnb again. Learn more about exercising your data subject rights.

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We take the removal of any review seriously and only do so where there is a clear violation of this policy. Depending on the nature of the violation, we may also restrict, suspend, or remove the associated Airbnb account.

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