You can report your Oyster card lost or stolen by signing into your account or calling us on 0343 222 1234. We will stop your Oyster card and the Continuous Payment Authority.
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The pay as you go credit on your Visitor Oyster card never expires so you can keep your card until your next visit, or lend it to family and friends. If you don't need your Visitor Oyster card, you can get the remaining credit refunded.
Your information rights. You can see your journey history by signing into your TfL online account, via the TfL Oyster and contactless app or you can request a copy by calling Customer Services on 0343 222 1234 (TfL call charges).
Unused credit on your Visitor Oyster cardThe pay as you go credit on your Visitor Oyster card never expires so you can keep your card until your next visit, or lend it to family and friends. If you don't need your Visitor Oyster card, you can get the remaining credit refunded.
Before you claimPlease wait at least 48 hours as you might receive an automatic refund: Oyster - we'll automatically add it to your card the next time you touch in or out of a rail journey. Contactless - the refund will show on your next card statement, or we will adjust the fares charged when you next travel.
Children under 11 travel free on most public transport services in London when accompanied by a fare-paying adult, or with a 5-10 Zip Oyster photocard. Children aged 11 to 15 years old can get free or discounted travel with a Zip Oyster photocard, or a Young Visitor discount.
About a quarter of contactless payments are now made using either Apple or Google Pay, a figure that is ticking up all the time. In contrast, only 5.7m of the tens of millions of Oyster cards in circulation are still active. And as for paper tickets, in the past month just 1.7% of passengers bought them.
What to do? As Oyster for Visitor cards can't be registered, the balance can't be checked on line. You'll need to touch in at a Tube, DLR, or Overground ticket machine which will show the balance remaining on the card, and that balance will remain in situ until used.
60+ London Oyster photocardThis photocard gives those aged 60 or over living in a London borough: free travel on bus, Tube, tram, DLR, London Overground, TfL Rail (excluding between West Drayton and Reading) and most National Rail services in London.