How do I contact TfL payments?

TfL Oyster and contactless app
  1. Complete an online form.
  2. Call TfL customer services on 0343 222 1115 (TfL call charges)
  3. Write to: Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN.




You can contact TfL (Transport for London) regarding payments, charges, or your contactless/ Oyster account through several channels. Here’s a breakdown of the best ways, depending on your issue:

1. Online Account Management (First & Easiest Step)

For most payment queries (journey charges, refunds, disputes, adding discounts), the quickest way is to use your online account. For Oyster Cards: Create or sign in to your Oyster online account at tfl.gov.uk/oyster. For Contactless Bank Cards: Create or sign in to your contactless online account at tfl.gov.uk/contactless. What you can do online: View journey and payment history, get automatic refunds for incomplete journeys, apply for discounts (like 18+ Student, Veteran, etc.), and see any unpaid charges.

2. Phone Contact

If you need to speak to someone, use the main TfL customer service line. Have your card/account details ready before you call. Phone: 0343 222 1234 (London area) or +44 343 222 1234 (from outside the UK). Opening Hours: Monday to Sunday, 08:00 - 20:00. Best for: Issues you can’t resolve online, urgent problems, or if you don’t have internet access.

3. At a London Underground Station

  • Visit a Tube station ticket

People Also Ask

At the moment, the supply of Oyster and contactless payment systems is handled by a supply contract with Cubic, and that contract is currently due to expire in July 2026, having been extended by a year due to upgrade delays to the card readers on buses.

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You can pay any unpaid fare through your TfL online account or by phoning TfL on 0343 222 1234 (call charges apply).

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The charge will usually be applied to your account within 3 days of travel. A single charge will be made for each day travelled, as TfL calculates your fares for all your journeys across each day. Find out more about TfL's contactless card service.

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If you can't pay an unpaid fare on your card through TfL, they'll try to take the payment the next time you touch in to make a journey or touch your card on a revenue inspector's device.

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You can lodge an appeal with London Tribunals within 28 days of receiving a notice of rejection from us. London Tribunals will notify you and us of the hearing date. We will also receive a copy of your appeal. It is then our responsibility to either contest your appeal or decide not to contest it.

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If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.

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Decision to prosecute TfL will therefore only prosecute if: a) The evidence shows that there is a realistic prospect of conviction; and b) It would be in the public interest and in the interest of justice to prosecute.

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If the time between touching in at the start and touching out at the end of your journey is more than the maximum journey time limit, you'll be charged two maximum pay as you go fares. A single maximum fare is: up to £9.40 in Zones 1-9. up to £26.00 beyond Zone 9, including on the Heathrow Express.

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For the travel and payment history of the past seven days, you may consult the records without registration: https://contactless.tfl.gov.uk/UnregisteredCustomer/Show. Otherwise, you can create a TfL account and register your card there: https://accounts.tfl.gov.uk/Register.

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If your contactless payments are repeatedly denied even after a Chip & PIN input, however, there's either a problem with your card or a problem with the store. Perhaps a malfunction of sorts, or it has expired, or there's an issue with your account.

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In addition, it does not affect your credit rating in any way. You have the right to challenge the registration of the debt by making an application to file (dependant on the type of contravention), either a Statutory Declaration or Witness statement, Out of Time.

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London road user charging In the normal course of events both you and TfL will have to comply with any decision made by the tribunal. If you disagree with our decision to reject your representation, you have the right to appeal to the tribunal.

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If a customer prefers to speak to an advisor, TfL has a telephone line available 24 hours a day, 7 days a week. The telephone number is 0343 222 1234 and all calls will be charged at a local rate – which is often free on many tariffs. Alternatively, TfL's online tools allow customers to self-serve with minimal effort.

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