If you don't pay your unpaid fare through your account or by phone, we'll try by sending requests to your card issuer. If the payment is successful, this could appear on your bank statement up to 30 days after you travelled.
If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.
You can lodge an appeal with London Tribunals within 28 days of receiving a notice of rejection from us. London Tribunals will notify you and us of the hearing date. We will also receive a copy of your appeal. It is then our responsibility to either contest your appeal or decide not to contest it.
If a customer prefers to speak to an advisor, TfL has a telephone line available 24 hours a day, 7 days a week. The telephone number is 0343 222 1234 and all calls will be charged at a local rate – which is often free on many tariffs. Alternatively, TfL's online tools allow customers to self-serve with minimal effort.
Decision to prosecuteTfL will therefore only prosecute if: a) The evidence shows that there is a realistic prospect of conviction; and b) It would be in the public interest and in the interest of justice to prosecute.
If you deny committing an offence, please explain why and provide any available evidence.
If you accept committing an offence, please provide any exceptional reasons including pre-existing medical conditions that you may feel are relevant and evidence to support this, as to why TfL should not proceed with a prosecution.
The charge will usually be applied to your account within 3 days of travel. A single charge will be made for each day travelled, as TfL calculates your fares for all your journeys across each day. Find out more about TfL's contactless card service.
A Penalty Fare Notice is issued when a passenger travelling on a TfL service fails to produce on demand a valid authority to travel when required to do so by an authorised person. Penalty Fare Notices are issued in lieu of taking criminal prosecution following fare evasion in.
Likewise, did you know that transit fare evasion falls under petit theft? Below is a brief explanation of this crime, as well as the elements that constitute theft.
If you get a Penalty Charge Notice (PCN), you can either pay it or challenge it. The sooner you pay, the cheaper it is. This guide is for information only. You may wish to seek your own legal advice.
If you drive within the zone, you'll have to pay by midnight on the third day following the journey. If you don't pay on time, you risk getting a Penalty Charge Notice (PCN). To see if and what you need to pay, check your vehicle.
Missed Tap Off CostIf you don't have a default set on your card and you forget to tap off at the end of your trip, you'll be charged the fare to the last stop on the train line or bus route and with your fare type and any applicable loyalty discounts applied.