How do I dispute a charge with Hertz?

Report an issue with your rental car experience by calling Hertz Customer Service at 800-654-4173 (7am-7pm CST M-F) or using its online form for emails.



Disputing a charge with Hertz involves a multi-step process. It’s important to act quickly and follow the correct sequence to resolve the issue efficiently.

Here’s a step-by-step guide on how to dispute a charge with Hertz:

Step 1: Gather Your Information

Before you contact anyone, have the following ready: Rental Agreement Number (Located on your contract and emails) Driver’s License Number Credit/Debit Card used for the charge Date and location of the rental Detailed explanation of the charge you’re disputing (e.g., “Fuel charge for $45 on return date, but I refueled at a station 2 miles away and have the receipt.”) Any supporting evidence (Photos, receipts, emails, Google Maps timeline, etc.)

Step 2: Contact Hertz Directly First (This is Crucial)

You must attempt to resolve the issue with Hertz before escalating to your bank. Most banks and credit card companies require this. 1. Primary Method: Hertz Customer Service Phone: Call the Hertz Customer Service line. The best number is usually the one listed on your rental agreement or the specific customer service number for your country/region. In the U.S., you can start with 1-800-654-3131. Be clear and calm. Explain the charge you are disputing and why. Provide your rental agreement number and details. Ask for a reference number or case ID for your dispute. Write down the name of the representative you speak with and the date/time.

2.

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