Our Hertz Customer Relations team aim to resolve all complaints quickly and fairly (contact: 020 7365 3369).
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Things You Should KnowFind and fill out the company's claim form online, or draft a letter with the car's details, dates you had it, and photos or documents that show you didn't damage it. Call your credit card company to dispute the charge and provide them with any evidence and documentation they need.
How much is the security deposit for a Hertz rental? A $200 refundable security deposit is collected and held by Hertz on your credit card or debit card when you pick up the car. The deposit is returned when you stop renting the vehicle and return the car.
Contact your credit card company to dispute the charge.You can also start the process through your online account. If you initiate a chargeback over the phone, send a written letter as well, so you have the details in writing in case you need proof later.
Should you return your rental car late or in a damaged condition, your signed agreement gives the rental car company the right to withdraw funds from your bank account to cover late fees or damage repair.
Additionally, you may file a complaint with the Federal Trade Commission online using their complaint assistant portal at www.ftc.gov/complaint. You may also wish to file a complaint against the rental company with the Better Business Bureau online at www.bbb.org.
Established in 1958 as Thrifty Rent a Car System, Inc., the company has grown steadily over the decades. Through corporately-owned and franchised stores, Thrifty now operates more than 4,000 locations in conjunction with parent company Hertz and sister company Dollar Car Rental.