An inquiry is just a regular message that a potential guest sends you when they want to clarify some details of your listing. Perhaps, they are interested if you accept pets at your rental or provide a late checkout. To respond to an inquiry, you can answer the guest's question, pre-approve, or decline it.
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If a guest sends you an inquiry—a question, or any kind of message other than a reservation request—via Contact Host, you'll need to respond to the inquiry within 24 hours to maintain your response rate.
Communicating or paying outside of Airbnb can put you at risk, so one of the main reasons we analyze messages is to help protect against online fraud. That's why it's so important that you communicate only through the Airbnb message thread until you have a confirmed Airbnb reservation.
An inquiry is a message from a guest looking for more information about certain dates they have in mind before they send a trip request. It means they're this close to saying yes—so, help them out!
If your reservation request is declined and the listing for the stay shows that it's still available, the host's calendar may not be up-to-date or they may want reservations of a different length or time.
There are no penalties for declining, but if you're a Host, there are a few issues to consider when responding to a trip change request from a guest. Did this article help?
What should you do if a host asks you to cancel a reservation? If your host lets you know that they can't accommodate your stay anymore, don't cancel for them, Airbnb's website advises. Instead, send [the host] a message asking them to cancel. That way, you'll be eligible to receive a full refund.
The Airbnb Strict cancellation policy allows guests to receive a full refund if they cancel within 48 hours of booking and at least 14 days before a listing's check-in time. In the event of a cancellation within 48 hours, the guest is only entitled to 50% refund, regardless of how far out the check-in date is.
Once a guest sends you a request, you can review the reservation details and decide if you want to accept or deny their request. If you accept the reservation request, the guest will be prompted to complete the booking through a message in their inbox.