How do I remove a bad review from booking?

Requesting the removal of a guest review
  1. Log in to the Extranet.
  2. Click Inbox.
  3. Select Booking.com messages.
  4. Click See contact options.
  5. Select Guest Reviews as the topic.
  6. Click See all contact options.
  7. Choose your preferred contact method.
  8. If you chose Message, indicate the booking number and explain the issue.




People Also Ask

Responding to bad reviews is the best way to mitigate their negative impact on your property listing. To do this, log in to your Extranet account and click “Guest Reviews.” You will be redirected to your review dashboard, where you can use filter reviews to find the review you wish to reply to.

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Yes, they can leave a review. The chances are that when a guest leaves early, it's because the accommodation doesn't suit them in some way. If they have had a problem with a listing, then it's only fair that they should be able to let potential guests know.

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  1. Reply to negative and delighted reviews. Say quick thank you to neutral ones;
  2. Address the reviewer by name, when known, and let them know your name and title;
  3. Start with “Thank you”, even if a review is negative;
  4. Apologize if a guest had a poor experience;
  5. Be sincere.


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We know that anonymity makes it easier for guests to share feedback and highlight issues they wouldn't mention otherwise. This also gives you greater insight into how you could make improvements. As with all other reviews, anonymous reviews are public for 36 months.

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How to get customer reviews on Booking.com
  1. Leave a personal note. ...
  2. Ask in a Welcome pack ...
  3. Leave visual reminders. ...
  4. Ask face-to-face. ...
  5. Send a personal message after check-out.


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Additionally, Booking.com verifies the authenticity of reviews to ensure they are genuine and trustworthy. According to a survey conducted by Statista, 85% of users who booked hotels through Booking.com found the platform reliable and would recommend it to others.

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You will not be penalised by Airbnb for leaving a bad review of a host…but remember the host has the right to leave a public response to your review which will appear directly below your review on the hosts review page!

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According to Airbnb, about 70% of guests leave reviews. One unhappy guest can hurt your revenue for months. [bctt tweet=”According to Airbnb, about 70% of guests leave reviews.”] When (not if) guest issues arise, you must do two things.

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The amount depends on when you accepted the reservation and how soon before check-in you canceled it: More than 7 days before check-in, $50 will be deducted from your next payout. Less than 7 days before check-in, $100 will be deducted from your next payout.

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