How do I pay my TfL unpaid fees?

You can pay any unpaid fare through your TfL online account or by phoning TfL on 0343 222 1234 (call charges apply).



You can pay your unpaid TfL (Transport for London) fees, which typically include Congestion Charges, Ultra Low Emission Zone (ULEZ) charges, Low Emission Zone (LEZ) charges, and Penalty Charge Notices (PCNs), through several methods. Here’s a step-by-step guide:

1. Identify What You Owe

  • Check the reference number from the Penalty Charge Notice (PCN) or the vehicle registration number involved.
  • If you’ve lost the PCN, use TfL’s PCN lookup tool on their website.

2. Pay Online (Fastest Method)

  • Go to the official TfL website: TfL Pay a Penalty Charge Notice
  • Enter your PCN number and vehicle registration.
  • Follow the prompts to pay by debit/credit card (including Apple Pay/Google Pay).

3. Pay by Phone

  • Call the TfL automated payment line: 0343 222 2222 (London) or +44 343 222 2222 (outside UK).
  • Have your PCN number and payment card ready.

4. Pay by Post

  • Send a cheque or postal order payable to “Transport for London” along with the payment slip (if you have it) to: > Transport for London
    > PO Box 344
    > Darlington
    > DL1 9QE
    > United Kingdom

People Also Ask

If you don't pay your unpaid fare through your account or by phone, we'll try by sending requests to your card issuer. If the payment is successful, this could appear on your bank statement up to 30 days after you travelled.

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You can pay any unpaid fare through your TfL online account or by phoning TfL on 0343 222 1234 (call charges apply).

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If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.

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How will Transport for London (TfL) travel charges be shown on my card statements? Your monthly statements will always refer to TfL as either 'TfL.gov.uk/CP' or 'TfL Travel', followed by the type of transaction, 'Charge' or 'Refund'.

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For the travel and payment history of the past seven days, you may consult the records without registration: https://contactless.tfl.gov.uk/UnregisteredCustomer/Show. Otherwise, you can create a TfL account and register your card there: https://accounts.tfl.gov.uk/Register.

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You can lodge an appeal with London Tribunals within 28 days of receiving a notice of rejection from us. London Tribunals will notify you and us of the hearing date. We will also receive a copy of your appeal. It is then our responsibility to either contest your appeal or decide not to contest it.

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This could be because TfL combines your daily charges and you've travelled to a zone where the daily cap is above £100 (applicable to a small number of daily caps). Find out what to do if you think you've been overcharged.

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Taking your complaint further
  1. Online: Visit the London TravelWatch website.
  2. Phone: 020 3176 2999 (09:00-17:00, Monday to Friday)
  3. Address: London TravelWatch. Europoint. 5-11 Lavington Street. London SE1 0NZ.


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Decision to prosecute TfL will therefore only prosecute if: a) The evidence shows that there is a realistic prospect of conviction; and b) It would be in the public interest and in the interest of justice to prosecute.

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If you board the train without a ticket and cannot or will not purchase a ticket on board, you will be issued an Unpaid Fare Notice (UFN).

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In addition, it does not affect your credit rating in any way. You have the right to challenge the registration of the debt by making an application to file (dependant on the type of contravention), either a Statutory Declaration or Witness statement, Out of Time.

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Missed Tap Off Cost If you don't have a default set on your card and you forget to tap off at the end of your trip, you'll be charged the fare to the last stop on the train line or bus route and with your fare type and any applicable loyalty discounts applied.

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If you don't follow the signs and road markings, we may issue you with a Penalty Charge Notice (PCN). The PCN for red route traffic offences paid within 28 days is £160.

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Why do I have a £0.10 charge from Transport for London (TfL)? When you use your Starling card on public transport (like TfL) - they'll do a card check, which will show a small payment of £0.10. They'll update the amount once they work out your fare after a few days.

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At the moment, the supply of Oyster and contactless payment systems is handled by a supply contract with Cubic, and that contract is currently due to expire in July 2026, having been extended by a year due to upgrade delays to the card readers on buses.

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