How do I recover old Disney photos?

Disney does not offer options for permanent storing of photos or other digital content. Expired photos and other digital content will be deleted from the system. To view the expiration date of a photo, select the photo from the Media Gallery to preview the enlarged photo.



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If you are not in a Disney Park and need to locate missing PhotoPass photos, you may submit a request online by completing the form with detailed information about the day, time, and your travel party. You may call PhotoPass Guest Support at (407) 560-4300 and relay the same information to your cast member.

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If you still don't see your photos, report a missing photo online or contact the Disney PhotoPass Guest Support team by calling (407) 560-4300. Guests under 18 years of age must have parent or guardian permission to call. View your Disney PhotoPass photos or with the My Disney Experience app.

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You can view your photos on Disney PhotoPass and on the My Disney Experience Mobile App! Select your favorites and add them to your cart. Visit My Downloads and download as many photos—as many times—as you wish.

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A: Disney PhotoPass photos, photos from select dining locations, photos from select attractions and any other media in your account are subject to the Disney PhotoPass Expiration Policy and currently expire 45 days from the date the photo was taken.

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Disney PhotoPass – Frequently Asked Questions A: If you are missing photos captured today, please allow up to 24 hours for your photos to appear in your Disney account. Expired photos will no longer be available in the system. Please see our Expiration Policy for further details.

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How Long Does Memory Maker Access Last? Memory Maker access lasts for thirty (30) days and is triggered by ?downloading or unlocking? a PhotoPass photo.

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To access purchased photos in your photo gallery after your cruise, log into your disneycruise.com profile and select “My Cruise Photos” under the Already Booked section.

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All ticketed Disneyland Resort Guests will receive complimentary Disney PhotoPass digital attraction photos as a take-home souvenir. You can access these downloadable photos for free in the Disneyland App starting February 4, 2023.

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Through Disney PhotoPass and the My Disney Experience Mobile App you may allow anyone who is connected to your Family & Friends list to view your photos. Photo sharing is set one person at a time, so you control who is able to view all the Disney PhotoPass photos connected to your Disney account.

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PhotoPass may be well worth the cost if you're visiting Disney World to celebrate a special event. Whether it's a family reunion, a honeymoon, or your first trip to Disney World, PhotoPass is a great way to make sure you have high-quality photos of the entire family in front of iconic park locations.

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While photos are not included in the price of the session, Guests who have Memory Maker, Memory Maker One Day or a qualifying Walt Disney World Annual Pass with a Disney PhotoPass benefit can download these Capture Your Moment photos at no extra cost!

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