How do I report an unfair review on Airbnb?

Contact Airbnb to Request Removal If you've received a bad review that is in clear violation of Airbnb's Content Policy, which governs reviews as well, you're in luck! In this case, you can simply contact Airbnb to have it removed. However, in order to do this, you'll need to successfully prove your case.



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Contact Airbnb within 24 hours of guest departure. Provide specific details on what was damaged. Include photos and/or video along with receipts, invoices, written estimates, or links to comparable items denoting actual cash value for repair or replacement. Do not make up a replacement/repair amount yourself.

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Once a review you've written has been published, you can contact us to request for it to be removed. Did someone else write the review? Just be aware that we will only take action if it violates our Review Policy.

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It is with disappointment that I write this review about [guest's name]. Their stay at my Airbnb was far from satisfactory, and I cannot in good conscience recommend them for future bookings. Throughout their stay, they displayed a lack of respect for the property and disregard for the house rules.

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Airbnb will review the issue and contact you as a host. They will also do a follow-up investigation and report back to the neighbor. The good news is that Airbnb is unlikely to suspend or take down your listing, but having many complaints won't be good for your vacation rental business.

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If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Center.

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If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Center.

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Airbnb has a two-sided review system whereby hosts can review guests, and likewise, guests have the opportunity to review their hosts. As a host, you are encouraged to leave a review of your guests for the good of the community.

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Your detailed ratings for past stays, as well as your overall category and averaged ratings across stays, are only visible to Hosts when you request or book a stay with them in the future.

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You'll receive an automated acknowledgement of your email when we receive your complaint. An Airbnb case handler will be assigned to your complaint and will aim to make initial contact with you within 96 hours. We might ask you to provide more information about your complaint, or to submit supporting documents.

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A 2021 study of more than 125,000 Airbnb complaints on Twitter found that 72% of the issues were related to poor customer service and 22% were related to scams.

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Add your contact info and someone from our Neighborhood Support team will call you as soon as possible. The Neighborhood Support team can also be reached at +1 (855) 635-7754. We process all personal data in line with our Privacy Policy.

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Get help from Airbnb Though we always want Hosts and guests to work things out directly if they can, we know it's not always possible. If your Host is unable to resolve the issue, doesn't respond at all, or declines your refund request, just let us know, click or tap Get Help from the reservation page.

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Certainly! Airbnb hosts may find themselves in situations where legal action against a guest is considered necessary, such as significant property damage or a breach of agreement. While Airbnb's Host Guarantee program provides some protection, it may not always suffice.

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Responding to negative reviews Writing a short, friendly public reply to a negative review gives you the chance to share how you're making improvements. Guests tell us that when they notice a Host responds to feedback, it makes them feel more confident in booking, because they know the Host is receptive to suggestions.

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If a review is less than 5-stars, it is seen as a sign that there are major problems with the property or host. According to some observations, the average Airbnb host quality score is 4.7.

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To encourage honest and impartial reviews, we limit the ability of Hosts and guests to edit a review after they've written it. For stays, if you submit your review first, you may edit it anytime within the 14-day review period, up until the other party submits their review.

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Airbnb doesn't moderate reviews before they're published, and reviews are encouraged to be transparent. However, reviews do need to be honest and relate to a genuine reservation, and may be removed if they violate our Reviews Policy.

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Depending on the nature of the violation, Airbnb may also take other actions, such as canceling an upcoming or active reservation, refunding a guest from a Host's payout, and/or requiring Hosts to provide proof that they have addressed issues before they can resume hosting.

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Reporting and blocking
  1. Go to your Messages and click the conversation with the person you want to block.
  2. Select the message you want to report and click or tap three dots.
  3. Select the appropriate option from the list.
  4. Describe the reason for the report.
  5. Select Next, give further details (if required), and then Submit.


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