How do I request an inquiry on Airbnb?

Go to the listing and click or tap Contact Host to send a message. Pro tip: If you want to ask about specific reservation details, enter the dates and number of guests for your trip before hitting Contact Host.



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You can respond to an inquiry with an answer, a pre-approval, or by declining. Declining an inquiry signals to the guest that their needs aren't a good fit for your space and encourages them to request another listing. But none of these actions directly affect your acceptance rate.

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Send a reservation request
  1. Go to the listing and click Check availability.
  2. Select dates, number of guests, then click Reserve.
  3. If you are shown Confirm and pay, you can book instantly.
  4. If you are shown Request to book, you can add payment info, review the policies and terms, and message the host before you submit.


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An inquiry is just a regular message that a potential guest sends you when they want to clarify some details of your listing. Perhaps, they are interested if you accept pets at your rental or provide a late checkout. To respond to an inquiry, you can answer the guest's question, pre-approve, or decline it.

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Most of the time when an Airbnb host receives a booking request, it is coming from a guest who is genuinely interested in staying at the property. Unfortunately, there are incidences where hosts receive booking requests that are meant to scam the host.

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Respond within 24 hours Be sure to respond to all messages—especially inquiries and trip requests—within 24 hours.

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When you click reserve, the host will review your information and decide within 24 hours whether to accept or decline your reservation. Unlike a hotel, which is an instant reservation process, this step adds a bit more effort and patience to the process.

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How you'll get your money. Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.

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If your Host is unable to resolve the issue, doesn't respond at all, or declines your refund request, just let us know, click or tap Get Help from the reservation page. Someone from our team will step in to help resolve the issue.

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Today, we are excited to announce that Tara Bunch will join Airbnb as Global Head of Operations. In this role, Bunch will oversee Airbnb's Customer Service, Trust and Safety and Payments teams and report directly to Airbnb Co-Founder and CEO Brian Chesky.

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Good news—if you're eligible for a refund, you'll get it automatically within 10 days.

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