How do I use Uber live chat?

Visit the Help Center
  1. Tap “Contact Support” to reach an agent. Get in touch whatever way works the best for you: chat, message or phone. ...
  2. Tap “Chat” to get help fast. ...
  3. Tap “Message” for convenient, back-and-forth support. ...
  4. Tap “Phone” to speak to us.




People Also Ask

To send a message to your driver, riders can select “contact” then “chat” in the feed section of the Uber app. There, they can shoot a quick text to their driver about their exact location, or whatever else helps facilitate a smooth pickup.

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To report an issue with a trip, head to help.uber.com and log in. Select Riders, then select the trip where you had an issue. Scroll to the help section and find the best matching option. Some options allow you to chat with Uber.

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Small talk avoiders, rejoice! Uber just added a new Quiet Mode feature made for passengers who prefer to travel to their destination in silence. If you need to respond to emails or are in the mood for a nap, make your trip a quieter one with just one tap, the transportation company wrote in a press release.

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By dialing the toll-free number 1-833-USE-UBER (1-833-873-8237) in the U.S., customers can speak with an agent in English or Spanish to request a ride on-demand or reserve one for a future trip. Uber has piloted ride-hailing via phone before.

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Log in to the Uber website at https://www.uber.com.
  1. Click the “Help” option in the top right corner.
  2. Locate the “Trip issues and questions” section. ...
  3. Click “Review my fare or fees.”
  4. When prompted, fill in the necessary details for your complaint.
  5. Submit your complaint to Uber.


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We designed Pickup Messages to encourage safe driving, too. Drivers can have the messages read aloud, and they can simply tap to respond.

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Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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If driver-partners want to raise a grievance about any actioning, they can do so by calling the Uber support team. Their case would be looked into and they would be updated within the next 24 hours. Only exceptions are cases related to safety, where it might take longer to investigate (up to a maximum of 5 days).

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Wherever Uber is available in the US, you can call 1-833-USE-UBER (1-833-873-8237) 7 days a week, from 4am to 10pm ET. You can request a ride anytime, 24/7, in Uber's mobile app or online.

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Inflated fare prices in times of high passenger demand, called SURGE pricing, often cause people to declare that rideshare prices are more expensive than cab fares. However, this isn't necessarily true. Business Insider published a report that found Uber, on average, to be cheaper than taxi cabs across the country.

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Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.

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One driver said their 'best passengers are the ones that quietly sit in the back', while another agreed that their 'dream passenger is the one who tells me to turn up the music and then sits quietly'.

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Is it rude to not talk to your Uber? No, it is not rude at all. Drivers have to take cues from passengers, and if you're talking about just you as a passenger, I tend to open with just saying hi and asking how they're doing.

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Many click that and then 'My driver cancelled' – but if you do this, you'll be given credit not a refund. To get a refund, you should instead choose the third option – 'I would like a refund', then 'I had a different issue with my charge' and then type in what happened and explain you want cash back instead of credit.

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