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Should I decline an inquiry on Airbnb?

Declining an inquiry signals to the guest that their needs aren't a good fit for your space and encourages them to request another listing.



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If a guest sends you an inquiry—a question, or any kind of message other than a reservation request—via Contact Host, you'll need to respond to the inquiry within 24 hours to maintain your response rate.

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Guests who send an inquiry are usually searching for more information before sending a reservation request.

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An inquiry is just a regular message that a potential guest sends you when they want to clarify some details of your listing. Perhaps, they are interested if you accept pets at your rental or provide a late checkout. To respond to an inquiry, you can answer the guest's question, pre-approve, or decline it.

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Respond within 24 hours Be sure to respond to all messages—especially inquiries and trip requests—within 24 hours.

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Extra guests are not screened. Airbnb does require guests to provide payment information, such as a credit card or PayPal account, to complete a booking. However, this payment information is used solely for payment processing and is not used to check the guest's credit history or financial background.

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If you don't submit a timely payment or appeal, or your appeal is unsuccessful, your payment method will be charged. (This does not apply to stays in China, Japan, or India.)

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If your reservation request is declined by the host or expires (hosts have 24 hours to respond), no charge is made for the reservation and you're free to book another place to stay. Find out more about checking the status of your reservation.

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It's not uncommon for a lender to deny loans for these types of properties, especially if the borrower doesn't have a well-established hosting background. Expect your lender to ask to see one years' worth of rental income history through Airbnb, Vrbo or other short-term rental platform.

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The main downside of using Airbnb for short-term rentals is that the platform charges its hosts a commission for each booking. This can eat into your profits, depending on the length and scale of your rental offerings.

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In everywhere but India, if the Host accepts your request, you'll be charged for the reservation. If they decline or don't respond within 24 hours, there's no charge and you'll be free to book a different stay instead. For guests paying in Indian rupees, you'll be charged for the reservation when you request to book.

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When you click reserve, the host will review your information and decide within 24 hours whether to accept or decline your reservation. Unlike a hotel, which is an instant reservation process, this step adds a bit more effort and patience to the process.

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