How does FasTrak charge you?

Roadside equipment recognizes the FasTrak tag, records the transaction and transmits the information to the FasTrak Customer Service Center to automatically deduct the toll from the account holder's prepaid balance. Tolls are only collected during the posted express lane hours of operation.



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The toll system is fully electronic. Roadside equipment recognizes the FasTrak tag, records the transaction and transmits the information to the FasTrak Customer Service Center to automatically deduct the toll from the account holder's prepaid balance.

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FasTrak provides travelers with multiple methods to pay their toll invoices and resolve violations.When a vehicle passes through a tolled facility without a valid toll tag, License Plate Account, or One-Time Payment, FasTrak will issue an invoice or violation notice to the vehicle's registered owner.

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The FasTrak system keeps a record of your toll usage and account balance. You can check your account balance any time by logging into your online FasTrak account or by calling the FasTrak Customer Service Center. You can also opt to receive monthly or quarterly FasTrak statements via email or US mail.

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If a valid FasTrak toll tag is not detected, an image of the vehicle license plate will be used to send a violation notice to the vehicle’s registered owner through the mail. The notice will include the toll amount plus a penalty for using the express lane without a valid FasTrak toll tag.

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There are three types of FasTrak accounts: prepaid, charge and invoice. For prepaid accounts, drivers can put money into the account before driving on the toll roads; the account is set up to reload automatically once it dips below a threshold. For charge accounts, credit cards are deducted every time you incur a toll.

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In addition, you agree to make a minimum cash or check payment of $40 each time your toll account balance falls below your replenishment threshold (initially $30). You agree that such payment will be received by the Customer Service Center prior to your account reaching a zero balance.

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How can I get the penalties waived? You must call the FasTrak Customer Service Center at 877-BAY-TOLL (877-229-8655) to obtain a waiver of penalties. Note that regional toll operators have different policies for their one-time penalty waivers so all penalties may not be waived.

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If you are visiting the San Francisco Bay Area for a longer period of time with out-of-state or out-of-country license plates and plan on crossing the Golden Gate Bridge, your best toll payment options are a FasTrak Account or a License Plate Account.

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The registered owner will receive a violation notice in the mail (usually within two weeks). Each violation transaction is assessed a $57.50 penalty in addition to the toll amount due. If the registered owner has no previous violations, the penalties will be waived. This is a courtesy for first time violators only.

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