How early should I turn up at Eurostar?

Check-in for Eurostar journeys opens an hour and 15 minutes before departure. We recommend that you arrive at least 90 minutes prior to your train leaving so you can have a stress-free check-in.



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The check-in procedure for Eurostar train journeys takes roughly 20 minutes from start to finish, and depending on the class you're travelling in, it's recommended that you arrive at least 90 minutes before your Eurostar train leaves.

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Think of the Eurostar train as an inter-country commuter service... so at peak commuting hours (early morning, late afternoon, early evening) it's expensive and busy.

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What if I miss my Eurostar / National Rail journey as a result of delay? If you miss your Eurostar service as a result of delays or cancellations to your National Rail service on your outbound journey you will be placed on the next available service to your Continental destination at no extra charge.

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The check-in procedure for Eurostar train journeys takes roughly 20 minutes from start to finish, and depending on the class you're travelling in, it's recommended that you arrive at least 90 minutes before your Eurostar train leaves.

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Eurostar recommends that you get to London St Pancras around an hour and 15 minutes before departure. This will give you enough time to clear security and passport control (for both the UK and France), and then wait in the departure lounge until the platform is announced.

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Can I take food on board? Absolutely. You can bring your own food on European and London routes. And unlike in the sky, we won't restrict you with stifling rules on liquids.

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Yes. Train journeys are thirsty work, so we have all your food and drink needs covered. Eurostar Café offers a wide range of meals, snacks and drinks. If you are travelling in Premium, a catering service at your seat is included with your booking.

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Eurostar passengers require a valid passport or identity card. You will pass through UK, French, Dutch or Belgian customs depending on the journey you are undertaking.

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On Eurostar there's no weight limit for your luggage, but you must be able to carry and lift your bags safely on your own, as there is no porter service at the station and our teams are unfortunately unable to help with luggage. Each bag can be up to 85cm long at its widest point and should be clearly labelled.

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Do I need to enter my passport details when I book? (API) No, but do bring your passport when you travel as it'll be checked by UK and French authorities before you board....

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You don't see fish, of course, but it is still kind of magical crossing the English Channel in around 35 mins into France, and from there into Belgium, the Netherlands and beyond. You zip through the longest undersea tunnel in the world, at an average depth of 40m below the sea bed. Far from any fish.

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Passport control is a totally separate process, and passport control only wants to see passports. On board Eurostar, staff don't check tickets (because you've already scanned yours in to get entry to the departure lounge and platforms), let alone ask names.

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Our coaches are equipped with several areas for stowing luggage, including:
  1. Luggage racks above your seat.
  2. Free space on the floor between certain seats arranged back to back.
  3. Special luggage racks at the end of each coach for bigger items.


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Our trains have free wi-fi throughout. To connect, choose EurostarTrainsWiFi then go to register.onboard.eurostar.com to get started.

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Passports. You need a valid passport to travel between the UK and the EU.

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Eurostar luggage allowance The ticket price includes 2 luggage per pax (up to 85cm long). You don't need to check in luggage as long as it's within your allowance. There is no luggage weight restriction on Eurostar; you just have to be able to carry your bags onto the train.

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90%-95% of Eurostar trains arrive on time or within 15 minutes, whilst competing short-haul flights typically manage only 65-70% measured by the same standard.

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Standard Premier: The main difference between the Standard Eurostar class's seating and Standard Premier's is that there are single seats available. There's also extra legroom, and the table seating has a bigger extendable table that pulls out if required.

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