How long do you have to tap out TFGM?

Every time you touch-in, you need to touch-out at your destination stop, to complete that journey. If you fail to touch-out at your destination stop, with the same card or device, we won't know what journey(s) you made: your journey will be incomplete (you have up to 2 hours to complete a single journey)



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Ticket refunds If you buy a ticket valid for 7 days or more and want to cancel it before the start date, we will consider giving a refund on a case-by-case basis. Please contact us on 0161 244 1000 to ask about having your ticket refunded.

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If you don't touch in and out correctly using contactless (card or device) or an Oyster card, or you don't have a valid ticket, you may be charged a penalty fare.

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If the time between touching in at the start and touching out at the end of your journey is more than the maximum journey time limit, you'll be charged two maximum pay as you go fares. A single maximum fare is: up to £9.40 in Zones 1-9. up to £26.00 beyond Zone 9, including on the Heathrow Express.

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Why have I been charged 10p/£1? If you use a Mastercard, your bank statement may show a “pending” 10p or £1 charge for your first tap (10p for UK Mastercards, £1 for International Mastercards). This is just a temporary charge to check the card is valid – we do not collect the payment.

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To perform a tap-out, you tap your co-player's arm or another convenient part of their body twice, and repeat this action as many times and as hard as you need to get their attention. (Typically, once and quite softly is enough).

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A submission, also called a tap out is a combat sports term for yielding to the opponent, resulting in an immediate defeat.

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TfGM may charge a passenger with an incomplete journey fare if they touched in, but did not touch out, to mark the end of their journey with Metrolink.

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The 10p is a pre-authorisation charge that's taken at the start of the journey - it's basically a way of making sure that you're presenting a valid card at the start before the fare proper is taken. Once you tap out, that's when you should be charged the proper fare.

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Decision to prosecute TfL will therefore only prosecute if: a) The evidence shows that there is a realistic prospect of conviction; and b) It would be in the public interest and in the interest of justice to prosecute.

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If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.

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Daily cap. A daily cap is calculated over 24 hours for pay as you go journeys that start at 04:30 and end on 04:29 the next day.

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Penalty fares policy Charges for travelling without a valid ticket is £100 plus the price of the full single fare applicable for your intended journey served by that train.

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