How long does it take American Airlines to respond to a complaint?

American Airlines says it will respond to customer complaints within 60 days. Delta Air Lines says it will acknowledge your complaint within 30 days, and respond within 60. JetBlue pledges to respond within 30 days, and come up with a substantive answer within 60.



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To do so, you can visit our website, submit your flight details and complaint information, and we'll assess your claim. If you're eligible for compensation, we'll handle your claim and negotiate with American Airlines for a fair settlement.

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Filing a complaint with an airline or a ticket agent.
DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them (30 days for disability-related complaints).

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A Transportation Industry Analyst will forward your complaint to the airline and the airline is required to respond to you and DOT. Once the airline's response is received, a DOT analyst will review your complaint and the airline's response to determine if a violation occurred.

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In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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It's often best to email or write to the airline's consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted.

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In some cases, international carriers may deny claims based on situations out of their control, such as the aforementioned weather, as well as other issues like labor disputes. In these situations, your only recourse may be hiring legal representation, either through an attorney or a flight delay compensation company.

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If an airline is not honoring its refund policies or the airline's refund policies seem unfair or deceptive consider suing the airline in small claims court. In small claims court, the judge will be the ultimate decider of whether an airline's refund terms are fair or enforceable.

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Common Complaints and Lawsuits Against Airlines
Generally, yes you can sue an airline in small claims court. The U.S. Department of Transportation (“DOT”), which is a federal agency that regulates airlines operating in the U.S, even publishes a Consumer's Guide to Small Claims Court.

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American Airlines passengers are entitled to a delay compensation in the event of any of the following: Flight delay: If your American Airlines flight arrived at your destination more than 3 hours after ETA. Flight Cancellation: if you were not informed of cancellation or informed less than 14 days before departure.

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Submitting a Claim
  1. Click on Get Reimbursed and select the account you wish to submit a claim for.
  2. Choose to either submit your receipts/documentation either by uploading a file or through fax or mail.
  3. Upload, fax or mail the completed form, along with receipts or other documentation by the date indicated.


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Some airlines even offer bonuses or discounts if customers are willing to accept the option of rebooking for a later date instead of demanding a refund. And sometimes airlines work for their best interests and not yours. They know perfectly well in when a customer is due a refund but may make it difficult to get one.

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In most states, you must file your complaint or claim in the jurisdiction where the defendant has a business location. An airline generally can be sued in a small claims court in any jurisdiction where it operates flights or has an office.

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Send a demand letter to the airline (also known as an airline complaint letter). File a complaint with the U.S. Department of Transportation. File a complaint with the Better Business Bureau (BBB). File a small claims lawsuit against the airline.

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The airline has 30 days to respond by issuing a payment or by telling you why it believes compensation is not owed. If you do not receive a response from the airline within 30 days or you are not satisfied with the response, you can submit a complaint to us.

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To receive compensation, you must file a claim with the airline for the delay, and the delay must have been caused by a factor within the airline's control (so a weather delay wouldn't count).

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Among the four biggest airlines — American, Delta, Southwest, and United, which together account for about 80 percent of air travel — Delta had the lowest number of complaints per passenger, the report says.

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For the general complaint section, people brought up reasonable things to be mad at, like rude and unhelpful employees, larger-scale cancellations and other flight issues, and prices of flights.

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You need to include each passenger's name, your flight details, the scheduled departure and arrival times, the length of the delay, and your bank account info for reimbursement. You should also be very clear about the amount you expect to receive and give the airline a specific timeframe in which to respond.

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