To highlight just how much your customers prefer to book online, we ran a survey. It turns out that 69% of customers are more likely to book with a company that has an online booking system.
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Findings from Revenue Hub indicate that by the summer of 2020, mobile bookings increased to over 24%, almost one-quarter of all hotel bookings. In 2020, on average, mobile bookings represented over 27% of total bookings for hotels studied and remained above 40% in 2021.
If you don't want to lose business to your competitors, you must show customers that you have the most straightforward booking process. So, online booking is essential for generating new customers, providing excellent customer service, staying competitive, and supporting business growth.
The online travel market size worldwide reached the $433.2 billion mark in 2021, and it's expected to reach $690.71 billion by 2026 (Statista). 83% of US adults want to book their trips online (StratosJets). Monday is the post popular day for booking travel, and Saturday is the quietest day (Condor Ferries).
As estimated by Statista Mobility Market Insights, two-thirds of revenue in the global travel and tourism market came from online sales channels in 2022. That year, the online travel market size worldwide was roughly 475 billion U.S. dollars, and it was forecast to reach over one trillion U.S. dollars by 2030.
According to Statista Consumer Insights, 73 percent of American commuters use their own car to move between home and work, making it by far the most popular mode of transportation.