Steps from Manhattan's finest attractions and renowned cultural attractions, the 253-room Ritz-Carlton New York, Central Park is a Forbes Five-Star and AAA Five Diamond Hotel.
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For over three decades, The Ritz-Carlton Hotel Company has consistently earned top recognition across the world's most influential entities which set the benchmark for quality, satisfaction, and business performance, including Forbes, J.D Power, and the AAA Diamond rating.
The Ritz-Carlton's Famous $2,000 Rule is a customer service policy that empowers the hotel's employees, referred to as ladies and gentlemen, to spend up to $2,000 per day, per guest, without seeking approval from their superiors, to resolve any guest issues or complaints.
The Ritz-Carlton Hotel Company, LLC is an American multinational company that operates the luxury hotel chain known as The Ritz-Carlton. The company has 108 luxury hotels and resorts in 30 countries and territories with 29,158 rooms, in addition to 46 hotels with 8,755 rooms planned for the future.
The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambiance.
The Ritz Carlton Hotel is successful because they provide an unparalleled level of service and luxury. From the moment you walk in, you are treated like royalty with a warm welcome from their friendly staff.
“Attaining the Five Diamond Rating is an impressive accomplishment and a point of great pride for these top hotels”, said Michael Petrone, director, AAA Inspections & Diamond Ratings.
Gentlemen are required to wear smart attire, including a jacket and tie (jeans and sportswear are not permitted for either ladies or gentlemen) for afternoon tea in The Palm Court, and for lunch and dinner in The Ritz Restaurant and Terrace.
The Ritz-Carlton's typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society.
The two categories differentiate travel personas – the “classic” luxury seeker who might book at a Ritz-Carlton or St. Regis, versus the “distinctive” luxury traveler looking for a more boutique experience such as Le Meridien or Westin.
As part of the iconic Ritz-Carlton family, The Residences offer an array of extraordinary services to ensure you'll live every day knowing that everything will happen exactly as it should—effortlessly.
The Credo: In this de facto mission statement, the Ritz-Carlton defines guests' care and comfort as its number-one priority, describes the kind of atmosphere it wishes to cultivate (“warm, relaxed, yet refined”), and sets out its expectations for the Ritz-Carlton experience.
Ritz-Carlton competitors include Hyatt, Four Seasons Hotels and Resorts, Marriott, Belmond Ltd.and Loews Hotels. Ritz-Carlton ranks 2nd in CEO Score on Comparably vs its competitors.
A 4-star hotel is one providing a luxury guest environment. It's characterized by upscale service quality and comfort. There are multiple room options, all of which come with high-quality design, premium furnishings, fine bath essentials, and more.