Feedback given by passengers regarding the quality of the ride-hailing service is anonymous. Your rating is private between you and Bolt.
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Why is my rider rating important? Drivers see rider ratings before accepting orders, so they may choose to decline your request if you have a low rider rating. Maintaining a high rating maximises the chances a driver will accept your request.
The personal data of the passenger is only disclosed to the ride-hailing drivers when they engage with a ride on in the Bolt app; in such a case, the driver will see the name, phone number (in some countries the number is masked), rating and geolocation data of the passenger.
To find your ratings breakdown go to settings, tap privacy and then privacy centre. In the privacy centre, click “would you like to see a summary of how you use Uber”. From there, scroll down to “browse your data” and then tap on “view my ratings” and your breakdown will be revealed.
After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.
For example, we collect and process the personal data submitted by you in the course of installing and using the Bolt app; refusing to share geolocation data via the App means we cannot direct a driver to your location for pick-up, nor can we show you one of our own vehicles close to you for hire.
When ordering a ride, you have the option to select a preferred driver from the list of drivers located nearby. To see the list of available drivers: Choose the preferred category. Tap on it to see the category information and price details.
If your rating is between 4.94 and 4.99, you are a great passenger with lots of experience. For the longest time, my driver rating was a perfect 5.0 on both Uber and Lyft.
What is a Good Uber Rider Rating? Any rating above 4.7 is good to excellent. While a 5 star rating is the best you can get, it is virtually impossible to maintain. Drivers try to rate honestly, but sometimes you get the short end of the stick and catch them on a bad day, or do something they might not like.
What's considered a bad rider rating? Anything below 4.5 stars isn't ideal. If you check your rating and it's lower than you like, the only way to make it better is to take more rides and take heed to the following advice. It may take a while, but that 3.9 can grow to 4.6 in no time.
Four Uber drivers revealed why some passengers might have lower ratings than they expected. Obnoxious friends, slammed doors, and left crumbs could leave you with one star, they said. Loading cars with bags and making drivers wait could also bring ratings down.
Bolt's main advantage is the lower fees and commissions. The company charges 15 per cent commissions to its drivers – almost half compared to Uber – which means riders can also benefit from cheaper fares. However, don't be too quick to jump in a Bolt car.
You won't be charged a cancellation fee if you cancel your request within 2 minutes from the moment driver accepted your request or if a driver cancels the request without waiting for you for at least 4-5 minutes.