Is there a grace period for JustPark?

No worries. If your booking has a fixed start and end time then it's covered by the fixed-term policy. There is also a 10-minute grace period to cancel after any booking to accommodate accidental bookings. If you cancel your booking more than 24 hours before the booking starts, you'll receive a full refund.



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If you cancel your booking more than 24 hours before the booking starts, you'll receive a full refund. In cases where the booking is cancelled by the space owner or JustPark, the full refund will also include the Transaction Fee.

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If you're early You can either make a new booking to cover the time you arrived early, or you have to wait until the start time of your booking. It is unfortunately not possible to amend your booking to an earlier time.

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By parking your vehicle in the Car Park you consent to us capturing, using and processing your VRM and personal details via CCTV and ANPR for enforcement purposes, to calculate the relevant parking tariff (if applicable) and to recover any outstanding Parking Charge.

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Starting a parking session with JustPark is really simple. You can use the helpful search functions within the app or website to locate places to park or use the handy location ID signs located at parking bays that can be paid for instantly.

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We charge two sets of fees. The fees below we charge to the space owner for each booking. In addition, we charge the drivers a fee on top of the prices set by an owner. To cover the cost of processing your payment, we charge owners a 3% fee for each booking they receive.

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Yes, a council can give you a parking ticket in the UK if you are sitting in the car. If you are parked in a prohibited area, such as a double yellow line, you can be given a ticket. However, if you are parked in a legal parking space and not causing an obstruction, you should not be given a ticket.

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If you were unable to park, please get in touch with us as soon as you can - preferably no later than 48 hours after the booking was due to start. We hold all funds for 48 hours before releasing them to the space owner so that we can quickly process a refund if necessary.

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Drivers can use our website or app to find and pay for parking and paying is easy as we accept all major debit and credit cards, Apply Pay and Google Pay. And if someone prefers to use their mobile phone to book & pay for parking, they can use our IVR (interactive voice response) or book with a simple text.

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You can interrupt your parking from: ?? Send the word 'FINISH' via SMS to 65565 within the first five minutes of an active parking session. This will cancel your session (with your payment being sent back to the card account used) and allow you to create a new one.

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When to appeal a parking ticket
  • You were parked correctly. ...
  • The parking signs or road markings were unclear. ...
  • There was no way to pay. ...
  • You were charged too much. ...
  • You weren't driving when the ticket was issued. ...
  • You couldn't get back to your car. ...
  • Your car broke down. ...
  • You were only just out of time.


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