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What are the dimensions of smart tourism?

This exploratory research argues that leadership, innovation, and social capital supported by human capital are the fundamental constructs of smartness. Technology applications and ICTs are enablers, which support the core constructs of smart destinations.



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Tourism impacts tourist destinations in both positive and negative ways, encompassing economic, political, socio-cultural, environmental, and psychological dimensions.

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What are the four dimensions of tourism experience? The four types of experiences are entertainment (passive/absorption); educational (active/absorption); escapist (active/immersion); and esthetic (passive/immersion) (Hosany and Witham, 2010). The most effective experiences occur in these four dimensions (Sims et al.

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Figure 2 also summarizes the essential components of smart tourism: transportation, accommodation, gastronomy, attraction and ancillary service.

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Smart tourism components include smart destinations, smart experiences, and smart business ecosystems; they also collect, exchange, and process data identified as layers of smart travel.

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The tourism components 4As (Accommodation, Access, Amenities and Attractions) are the ones that tourism managers should consider in the development of the destination and ensure that all components are best suited with the quality and requirements of visitors (Haneef, 2017).

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The five vital components of tourism system are Attraction, Accessibility, Accommodation, Amenities and Activities.

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There are 7 major components of Tourism Marketing: 7A's which are: Attraction, Accommodation, Accessibility, Amenities, Activities, Affinity, Actors, and Acts.

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The goal of smart tourism is to improve the efficiency of resource management, maximize competitiveness and enhance sustainability through the use of innovative technologies.

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There are eight sectors of Tourism:
  • Accommodation.
  • Food & Beverage.
  • Adventure Tourism & Recreation.
  • Transportation.
  • Attractions & Retail.
  • Travel Trade.
  • Events & Conferences.
  • Tourism Services.


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There are six major components of tourism, each with their own sub-components. These are: tourist boards, travel services, accommodation services, conferences and events, attractions and tourism services.

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Sustainability principles refer to the environmental, economic, and socio-cultural aspects of tourism development, and a suitable balance must be established between these three dimensions to guarantee its long-term sustainability.

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Multidimensional tourism refers to the development of tourism that includes a broad range of activities, attractions, and experiences in a destination.

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A smart destination is one with a strategy for technology, innovation, sustainability, accessibility, and inclusivity along the entire tourism cycle: before, during and after the trip.

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In this vein, a smart tourism ecosystem is a platform for creating, managing and delivering touristic services via technological advancement which leads to information sharing and value creation (Gretzel et al., 2015b).

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These are pillars of tourism explained in details:
  • Accommodation. Accommodation is meant to ensure comfort and a place to rest and sleep when traveling. ...
  • Attractions. Attractions are what draw travelers in. ...
  • Adventure & Recreation. ...
  • Catering facilities. ...
  • Entertainment. ...
  • Events. ...
  • Transportation. ...
  • Travel agencies & Tourism Services.


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The 4 S's–sun, sea, sand, and sex–is a familiar catch-phrase from the colorful world of tourism studies that captures one of the most common understandings of the kinds of enjoyment that we are looking for (whether we want to admit it or not) when we travel on vacation.

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The Big Five was traditionally used as a hunting term to describe the five most dangerous animals in Africa to hunt. Their reputation has spilled over into the tourism industry and now elephant, buffalo, lion, leopard and rhino remain the most sought after species to see on the continent.

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For many years, however, the tourism industry was classified into eight sectors: accommodations, adventure and recreation, attractions, events and conferences, food and beverage, tourism services, transportation, and travel trade (Yukon Department of Tourism and Culture, 2013).

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Some show immediate effect while, there are also factors which affect in the long run.
  • Environment at Destination. ...
  • Economy of the Country. ...
  • Historical or Cultural Importance of Destination. ...
  • Research Importance of Destination. ...
  • Religious Importance of Destination. ...
  • Technology.


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They are categorized in four pillars: (A) Sustainable management; (B) Socioeconomic impacts; (C) Cultural impacts; (D) Environmental impacts. These standards were built on decades of prior work from industry experts around the globe.

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