Can a guest remove their review on VRBO?

Reviews can't be edited after they've been submitted. However, both hosts and guests can contact Customer Service and send a request to remove a review they've written. Guest ratings aren't public. Only hosts have access to the guest's average star rating within their correspondence on the website.



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Vrbo permits you to respond to any review of your listing on the platform so hosts can directly address the complaints and concerns expressed by the guests in the review. Be professional, show that you understood what they have stated, express your regret for how they felt, and address the criticism directly.

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Don't share private information like last names, home addresses, phone numbers, or email addresses. Reviews with private information won't be approved. Only post content that you have legal rights to post. Reviews with discriminatory, inflammatory, offensive, or insulting comments to others won't be approved.

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Hosts will receive an email three days after the stay if they haven't reviewed their guest. Guests are rated from one to five stars on their overall experience, cleanliness, communication, and adherence to house rules. The guest and host have 180 days to provide their review.

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How strict is Vrbo? Vrbo isn't very strict in terms of enforcing ID verification checks for its guests. They don't complete background checks outside the personal information a guest provides. A host can request a government ID to stay at their vacation rental site but this is completely optional.

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Travelers should always be cautious of brand-new vacation rental listings because it's a lot more difficult to tell if it's a fake listing or not. For one, it means that there are no reviews to find out what the property and host are like.

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Post an owner response An owner response allows you to share the steps you have or will take to address your guest's concerns. Use the owner response to demonstrate your professionalism, attentiveness to your guests and dedication to improving the guest experience.

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These category ratings are then combined into an averaged rating for the stay. Your detailed ratings for past stays, as well as your overall category and averaged ratings across stays, are only visible to Hosts when you request or book a stay with them in the future.

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Although both VRBO and Airbnb take precautions to guarantee the protection of their visitors, Airbnb poses more potential dangers for guests simply because it allows visitors to remain in shared spaces.

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If you use both Airbnb and Vrbo, you can connect reviews from both sites. For example, if you imported your Airbnb listing, those reviews are already connected. You can connect your Vrbo reviews as well. And vice versa.

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General positive review Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at {{business_name}}. We thought you might be interested to learn that we also offer {{additional product/service}}. We hope you'll visit us again soon.

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Responding to negative reviews Writing a short, friendly public reply to a negative review gives you the chance to share how you're making improvements. Guests tell us that when they notice a Host responds to feedback, it makes them feel more confident in booking, because they know the Host is receptive to suggestions.

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Steps for Responding to Bad Airbnb Reviews
  1. Remain Calm and Read the Review Carefully. It is normal to feel angry, upset, concerned, or confused when receiving insults and criticism. ...
  2. Take Responsibility. ...
  3. Reflect on the Positives of Their Stay. ...
  4. Tell How You Plan to Improve. ...
  5. Thank the Reviewer.


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Contact Airbnb to Request Removal If you've received a bad review that is in clear violation of Airbnb's Content Policy, which governs reviews as well, you're in luck! In this case, you can simply contact Airbnb to have it removed. However, in order to do this, you'll need to successfully prove your case.

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How to Get Good Reviews on Vrbo
  1. Communicate with your guests. The traveler's experience at your property begins long before their arrival. ...
  2. Clean your rental thoroughly. Every guest deserves to arrive at a property in pristine condition. ...
  3. Maintain the property. ...
  4. Advertise the location. ...
  5. Include free amenities.


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Surveillance devices should only be used for security purposes. Location and coverage of devices must be disclosed on the property description page (see Edit your property listing for step-by-step instructions).

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VRBO is better than AIR, but you should definitely be on both. They both have syncing options with each other so you will not double-book. Go to your Listing/s on Airbnb and select the listing you want.

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Can an Airbnb Review be Deleted? In the absence of specific details about what might have gone wrong or who might have been at fault, there is no chance of removing a negative review. Similarly, Airbnb does not allow hosts to delete unfavorable or critical reviews submitted by guests.

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