An inquiry is a message from a guest looking for more information about certain dates they have in mind before they send a trip request. It means they're this close to saying yes—so, help them out!
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Declining an inquiry signals to the guest that their needs aren't a good fit for your space and encourages them to request another listing.
An inquiry is just a regular message that a potential guest sends you when they want to clarify some details of your listing. Perhaps, they are interested if you accept pets at your rental or provide a late checkout. To respond to an inquiry, you can answer the guest's question, pre-approve, or decline it.
Note: Currently, you can cancel Airbnb inquiries only. If the dates are actually unavailable, you can check the box Mark my calendar dates unavailable with the given time frames, and those dates will be displayed on your calendar as blocked for everyone.
If your reservation request is declined by the host or expires (hosts have 24 hours to respond), no charge is made for the reservation and you're free to book another place to stay.
If your guest cancels (either before or during a trip), they'll be automatically refunded according to your cancellation policy. If your guest is owed a refund, that amount is deducted from future payouts until the full amount is collected. To find your updated payout amount, go to your Transaction History.
Most of the time when an Airbnb host receives a booking request, it is coming from a guest who is genuinely interested in staying at the property. Unfortunately, there are incidences where hosts receive booking requests that are meant to scam the host.
If your Host is unable to resolve the issue, doesn't respond at all, or declines your refund request, just let us know, click or tap Get Help from the reservation page. Someone from our team will step in to help resolve the issue.
Airbnb may ask you to payYou'll never be charged without advance notice or a chance to appeal before and after you've been charged. You'll have 60 days to appeal after you've been charged. Dealing with damage is never fun, but this process is designed to be as fair as possible.
Don't worry: All pricing information is included when you book—but there are a few situations where you may owe more after paying: You change your reservation (ex: You add another guest)Your Host files an AirCover for Hosts request for damage that occurred during your Airbnb stay.
Technically, an Airbnb host can take a guest to court. However, this process is costly and doesn't guarantee you any type of reimbursement. If you want to avoid having to sue a guest who causes serious damage to your property, get a short-term rental insurance policy.
Check for legitimate linksDon't click links in any email you're not sure about. A real link to Airbnb will begin with https://www.airbnb.com or a country-specific URL like https://es.airbnb.com, https://it.airbnb.com, https://www.airbnb.com.at, or https://www.airbnb.co.uk.
Can a guest cancel Airbnb reservation? There are a number of reasons why a guest might request a refund: family and health issues that can cause a guest to cancel a trip, weather events that impact a person's travel plans, or even work trips can fall through at the last minute.
It may seem obvious, but cancelling a guest's reservation can have serious implications on their trip. Cancellations you make under extenuating circumstances won't count against your Superhost status, but all other cancellations will.
Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.
Denying an inquiry is as simple as hitting the decline button and writing a message to your guest apologizing that you are unable to accommodate them. Use your best judgment when it comes to giving them the real reason or not. It's best not to leave even a rejected guest feeling angry or hurt.