What does it mean when Bolt will compensate you?

Whenever you are compensated, the amount will be added to your account as a credit that will be applied to your next ride. Please note that Bolt Balance cannot be used with cash rides. If your Bolt Balance is positive, it will automatically be applied to your new order.



People Also Ask

We understand that there might be situations when you need to cancel your request. Please note that in some cases you will be charged a cancellation fee. Cancellation fees are applied in the following situations: If you cancel your request more than 2 minutes after the driver has accepted.

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Users can opt into the service by signing up on the CredPal app and activating an option to pay for their Bolt rides at the end of the month.

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5.6 Bolt only encourages the use of 2 modes of payments i.e Cash payment and the in-App payment (Card) Bolt bears no liability on damages that may occur outside the outlined acceptable payment methods.

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Your account may be blocked for several reasons: Unpaid trip. Using cards that have been reported as stolen or lost.

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This is absolutely false as rider discounts have absolutely NO impact on driver earnings. Whether the discount is 15%, 50% or even 100%, drivers will get the full value of the ride as Bolt covers the cost of the discount.

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The rule of thumb is to listen to your heart and tip as much as you feel comfortable with. Whatever the amount, it will certainly please the driver and let them know that they're doing a great job.

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Bolt charges a 15% to 20% commission from the final price per order depending on the city. Commission fee applies to both cash and card rides and cancellation fees. Commission doesn't apply to tips, bonuses, additional airport or toll fees.

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Paid wait time fee is a per-minute charge which starts after a driver has arrived at your pickup location and has been waiting for a certain period of time. This fee helps compensate the driver's efforts and time spent waiting.

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Sometimes, the order may be cancelled automatically due to the failed rider's payment method verification. Such cancellations also don't affect your activity score.

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How late can you cancel Bolt? You may cancel your booking request for a Journey any time before you begin your Journey by informing us through the App. We may also cancel the Journey if you are late to arrive to the pick-up location after the Driver has arrived.

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