What happens if I forget to buzz off first bus?

What happens if I forget to buzz off first bus? You will be charged the single journey price to the end of the route, so please remember to tap off to make sure you are charged the right price and benefit from the discounts. The 2-Trip discount may not be applied if you don't tap off.



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You will be charged the single fare to the end of the route, so always remember to tap off in order to pay the correct fare. If you do forget to tap off and are overcharged as a result, please contact customer services.

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If you don't have a default set on your card and you forget to tap off at the end of your trip, you'll be charged the fare to the last stop on the train line or bus route and with your fare type and any applicable loyalty discounts applied.

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If you are caught with a reserved ticket for another train, you will be treated the same way as travelling without a ticket. A hefty fine will be imposed and the railways may also take legal action. If you miss your train with a reserved ticket, you have no option but to reserve a seat again for the next train.

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What happens if I touch in with one contactless card, and touch out with another on the same journey? It's important that you try to avoid doing this, as you'll be charged a maximum fare on both of your cards.

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Tap On, Tap Off uses contactless payments to cap our adult bus fares so you'll never pay more than the Day ticket fare for each day you travel in your chosen zone, no matter how many journeys you make. And the great news is, the more you travel across 7 days (Monday to Sunday), the cheaper the days become!

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You tap in and the machine immediately deducts the flat fare. The driver will see you do this and challenge you if you don't. It's a flat fare for a trip of any length and this makes tapping out unnecessary. Indeed flat fares were introduced to make this work.

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How long does it take for contactless payments to show on the customer bank statement? The time it takes for a contactless payment to show up on a customer's bank statement varies from bank to bank, but usually takes up to two to four working days. However, they may show up as a pending transaction before-hand.

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Just tap the blue card reader with your device (iPhone or Apple Watch) when boarding the bus. There is no need to wake or unlock the device, open an app or use Face ID or Touch ID, easy and quick!

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Likewise, did you know that transit fare evasion falls under petit theft? Below is a brief explanation of this crime, as well as the elements that constitute theft.

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Typically penalty fares are incurred by passengers failing to purchase a ticket before travelling or by purchasing an incorrect ticket which does not cover their whole journey. Penalty fares are a civil debt, not a fine, and a person whose penalty fare is paid is not considered to have committed a criminal offence.

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Why is fare evasion such a problem? In the case of fare evasion, there are two sides that suffer – the transit authority on the one hand, and the public in general on the other. Many transit agencies depend on fare collection to support their operations beyond the funding they receive from the government.

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Depending on the class of ticket you have, you may or may not be allowed to board the next train with the same ticket. According to railway regulations, once you reserve a seat, you are not permitted to use the same ticket to board the next train.

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All Fares. Full refund to original form of payment if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for tickets on unreserved services). “No Show” Policy: After departure, all fares are non-refundable and cannot be changed.

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It is possible to travel in an earlier train than the one you have reserved, but it depends on the ticket type and policy of your railway company. Generally speaking, most tickets are valid for a specific train only and cannot be used for any other service.

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