What if Uber charged me but no order?

If you never received your order but were charged for it, let us know here. We'll review what happened and make any necessary adjustments. Note: If you selected the delivery option “Leave at door”, please check your door to make sure your order has not already arrived.



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Call Uber support and provide the time and fare amount. They will be able to refund you if you are able to prove the discrepancy.

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You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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Whether you have a question about your account or want to report an incident, you can contact us. To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you're experiencing to see the support options available.

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Why do I have two charges for the same trip? This can happen if you change your destination while you are on your trip, which may cause the final fare to be higher than the initial authorization amount. If a second authorization hold for the final full amount is unsuccessful, your bill may be split into two receipts.

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When is your debit/credit card charged when you place an Uber Eats order? It gets charged once you hit confirm.

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Uber doesn't have email support. You can contact them by their app.

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What looks like an extra trip charge is likely an authorization hold. Authorization holds for the amount of the upfront fare shown in your app may be issued when you request a ride. These temporary holds allow us to protect against fraud from unauthorized card usage and are never charged to your account.

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We all know that not everyone is comfortable using a phone or an app to call an Uber, Uber CEO Dara Khosrowshahi said during the showcase. Like my mother-in-law and for her, we have a product that's incredibly easy to use. Customers can request a ride by dialing 1-833-USE-UBER.

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If you have just requested a ride, you can tap the bar with your driver's info at the bottom of the screen and select “Contact”. If you're contacting your driver after a ride about a lost item, you can go to the “Your Trips” section, select the appropriate ride and select “I lost an item” to get in touch with them.

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Your Uber app processes payment for any trip you take. Before requesting a ride, use your app to add a payment method of your choice to your account. When a trip ends, your preferred payment method will be charged.

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Currently (as of Jan 2021) you get two automatic refunds per month.

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Your Uber app processes payment for any trip you take. Before requesting a ride, use your app to add a payment method of your choice to your account. When a trip ends, your preferred payment method will be charged.

MORE DETAILS

Your Uber app processes payment for any trip you take. Before requesting a ride, use your app to add a payment method of your choice to your account. When a trip ends, your preferred payment method will be charged.

MORE DETAILS