What is an example of a flight cancellation compensation letter?

This concerned flight <enter the flight number that is on your ticket>. This flight was cancelled by your airline within 14 days of the original departure date. I am therefore of the opinion that I am entitled to financial compensation.



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You need to include each passenger's name, your flight details, the scheduled departure and arrival times, the length of the delay, and your bank account info for reimbursement. You should also be very clear about the amount you expect to receive and give the airline a specific timeframe in which to respond.

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Include all relevant information
  1. Your full contact details – including address, email and phone number.
  2. Full details of all passengers – including names and addresses.
  3. Your booking reference and travel dates.
  4. The flight number, departure and destination airports.
  5. Details of where the disruption occurred.


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Refrain from using antagonistic language in your complaint letter. State what happened with your flight and what you would like the airline to do to remedy the issues you experienced. Include any law or act you are relying on.

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According to the DOT, airlines are not required to provide money or other compensation when flights get delayed, regardless of how late they are. However, when a “significant delay” takes place, passengers may receive refunds for seat selection fees or checked baggage fees.

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Passengers can receive both a refund of an airline ticket and compensation for the cancellation, provided that their flight qualifies for compensation. To qualify, the airline must have let you know about the flight cancellation less than 14 days before it was due to depart.

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There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed. Each airline has its own policies about what it will do for delayed passengers. If your flight is experiencing a long delay, ask airline staff if they will pay for meals or a hotel room.

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In the event an airline refuses to acknowledge your claim, you need to seek legal advice or file a complaint with the airport's authority. However, you need to understand the reasons for the denial of the claim. Sometimes the extraordinary circumstances are legitimate.

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Covered reasons for Trip Cancellation
  • Medical reasons (unforeseen ailment, injury or death in the family)
  • Inclement weather or natural disasters (tropical storms, hurricanes, etc.)
  • Terrorist attack (in or around where you're planning to visit)
  • Financial default (of a carrier)
  • Involuntary layoff or termination.


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There are a few exceptions to the rule that you have no way to bring legal action against the airline for canceling your flight. For example, if you are canceled from a flight because it is overbooked and they attempt to delay you without compensating you for the delay, you may have a cause of action for the delay.

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It's often best to email or write to the airline's consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline's website for this purpose.

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In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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The airline has 30 days to respond by issuing a payment or by telling you why it believes compensation is not owed. If you do not receive a response from the airline within 30 days or you are not satisfied with the response, you can submit a complaint to us.

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