What is the difference between reservation agent and receptionist?

A Reservation Agent is the person who sets up the booking in advance, while the Receptionist is the person who welcomes the guests when they arrive at the time of their booking.



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Understanding the Front Office Department in a Hotel They will book reservations through the front desk, and then check-in when they arrive. If they have problems or queries, the front office is the department that will deal with them. They will interact with the front office again when they check out and leave.

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To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.

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What Do Hotel Reservation Clerks Do?
  • Answer calls and emails to provide rate and availability information.
  • Utilize computer system to update and confirm reservations and room availability.
  • Explain hotel amenities and surroundings.
  • Confirm and update reservations, including entering data into online system.


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Reservation agents are under pressure to work quickly when booking reservations, with little room for error. They may need to find and book limited alternative flights for upset travelers stranded at an airport during a blizzard or hurricane.

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The most common sources of reservation are : Travel agent, Companies/corporate houses, Airlines, Embassies/consulates, Government Office and Ministries and Personal approach.

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The reservation department handles all reservation requests for accommodation, interacts with the customers and constantly monitors the room status and the reservation status.

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