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What kind of special requests can you ask hotels?

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Note – An extra blanket, pillow or towels are very normal requests. Some guests may request a bathrobe, more shampoo, floral arrangements, etc. NOTE – not all requests by the guest are for additional/extra items, some are for service e.g.the room to be serviced, shoeshine, laundry to be picked up, etc.

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Some special requests – such as room location (ocean view, high/low floor, away from elevator, etc.) – are based on availability and are accommodated at the time of check-in. Also, some special requests are at a premium.

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Requests pertaining to the services in the hotel: Here the guest request would be satisfied by the Front Office department internally. Requests not pertaining to the services in the hotel: Here the guest request would be satisfied by the Front office by contacting the required service provider outside the hotel.

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My first step would be to write an email to the hotel. If there's a 'special requests' box at the time of booking, I also like to pop in a 'so excited to stay with you! ' message referencing a special occasion to tee this up, but mostly I'll send out this email a week or so before.

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A week or so before the trip call the hotel and ask to speak to either Guest Services or the GM. Say that you'd like to do something special during your trip for a special occasion and ask about what they can do - bottle of Champagne in the room?, flowers?, etc. Don't ask for anything free.

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In the hotel industry, an RFP is a request for proposal that is submitted by a buyer, which in many cases is an event planner. The RFP is intended to clearly outline everything that the buyer is looking for including meeting space requirements, the length of the event, and the expected number of attendees.

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Food & Beverage (F&B) Management is a segment of the hospitality industry that focuses on operations in restaurants, hotels, resorts, catering companies, hospitals, hotels, and more. It includes the business side of food, like ordering and inventory, managing budgets, and planning and costing menus.

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Guest requests that are received at the Front desk can be broadly categorized as follows:
  • Requests for other departments.
  • Requests for Front Office.


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What are three main types of requests guests make at the front desk? The three main types of requests guests make at the front desk are reservations, registering, and checking-out.

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When sending an e-mail to a hotel, you can begin with Hello or Dear (hotel name). Say clearly the dates you want, the room type, number of occupants (adult / kids), extra bed request and whether you want breakfast or not. Don't forget to mention any additional information or special requests.

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