What Millennials want in hotel rooms?

Research amongst millennials reveals that they would like to use the following services through their smartphones when they stay in a hotel:
  • Room service.
  • Wifi.
  • Watch TV and movies.
  • Connect a device to the TV or speakers.
  • Check in and check out.
  • Book external and internal facilities and activities.
  • Access the room.




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These days though, guests' expectations in a hotel are through a higher level of clean and basic amenities, a level that goes way beyond just a comfortable bed, clean rooms, corridors, a reliable WIFI connection, and other complimentary toiletries.

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9 Tips for Hotels to Create the Perfect Stay for Gen Z Travellers
  1. Strong Online Presence. ...
  2. Reviews. ...
  3. Technology-aided Property. ...
  4. Workation. ...
  5. Brand-building on Social Media. ...
  6. Storytelling. ...
  7. Flexible Timings and Cost-effective Meals. ...
  8. Customized Recommendations.


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Call it Canopy by Hilton, Moxy by Marriott or Element by Starwood, traditional hotel chains are catering to the tastes of young adults who have never known a world without the Internet.

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Lifestyle trends that today's guests want include an authentic local environment, food and cooking, wellness, and health. For the affluent guest who loves yoga, for example, a themed hotel might offer aromatherapy yoga rooms, week-long yoga retreats, a meditation room onsite, and a restaurant with healthy foods.

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Engage With Guests Before and After Their Stay Send them informative emails, offer them vouchers, and give them recommendations for activities in the area. You should also engage in timely communication with guests after their visit to get constructive feedback and learn how to optimize your hotel.

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First impressions are everything Guests often travel a long way to enjoy a hotel and travelling can be stressful, so the 'check in' experience should be as seamless as possible. Extra touches such as providing warm hand towels, a snack or a refreshing drink encourages guests to relax and puts them at ease.

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What are the three most important expectations of guests in a hotel? The three most important expectations of guests in a hotel are convenience, autonomy, and personalization.

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Make Guests Feel “At-Home” and Like They're a Local Give them what they want by creating a comfortable environment, with things like plush bedding and large bath towels. Consider providing extra amenities such as popcorn for watching movies or making s'mores for enjoying by a fire pit.

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