Where to redeem JR Pass in Narita Terminal 1?

Once you arrive at the station floor of Narita Airport, look for the JR East Travel Service center. This is the point of exchange for the JR Pass.



At Narita Airport Terminal 1, you can redeem your Japan Rail (JR) Pass at the JR EAST Travel Service Center, which is located on the B1 "Airport Terminal 1 Station" level. This office is typically open from 8:30 AM to 6:00 PM. If you arrive outside of these hours, you can use the JR Ticket Office (Midori-no-Madoguchi), which usually handles exchanges between 6:30 AM – 8:30 AM and 6:00 PM – 9:45 PM. The process involves presenting your physical "Exchange Order" (voucher) along with your original passport containing the "Temporary Visitor" entry stamp. In 2026, many travelers also utilize the Narita International Airport Terminal 1 Travel Center as an alternative redemption spot. Once your pass is activated, the staff can also help you book your first set of Shinkansen or Narita Express (N'EX) seat reservations. Because these offices can be busy, especially during the morning "arrival rush," it is a good idea to have your documents ready to ensure a smooth and quick activation of your rail pass.

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Unfortunately, it is not possible to pick up your vouchers at the airport or at a JR ticket office.

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Two JR EAST Travel Service Centers are conveniently located in Narita Airport to assist non-Japanese tourists with all their travel needs.

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STEP2Pick up the PASS When you arrive in Japan, pick up the JAPAN RAIL PASS at the JR-designated ticket office counter. When picking up the PASS, your eligibility will be confirmed. Please present your passport and those of the persons traveling with you.

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Unless you plan to ride a LOT of JR trains during your trip, you'll almost certainly save money by buying individual train tickets instead a Japan Rail Pass. You can buy shinkansen tickets online (before or after arrival) on the Tokaido, Sanyo and Kyushu lines (between Tokyo,Nagoya, Kyoto, Osaka, Hiroshima and Hakata).

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With a JAPAN RAIL PASS, you can go through the automatic ticket gates. Many JR stations have automatic ticket gates. When going through the gate, insert the JAPAN RAIL PASS into the slot. After passing through the gate, do not forget to pick up the PASS after it comes out on the other side.

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JR Pass Exchange Office Prepare to show your passport and Exchange Order or voucher to a staff member to get your official Japan Rail Pass. You will be asked to fill out a form with your name, passport number, and rail pass activation date. And, after about ten minutes, your JR Pass should be ready.

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For a limited time only, you can buy a Japan Rail Pass from certain train stations and airports in Japan. Travelers should be aware it is more expensive to buy a JR Pass in Japan than to purchase the pass online.

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The JR pass is only worth it if you travel through different cities, if you are just travelling to Tokyo to Kyoto for example, I would just pay on the Suica. You can do the online calculator or just use google to calculate which trip is easier - paying individually on Suica or getting a JR Pass.

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After you receive the Exchange Order, you have 90 days to redeem your JR pass from the voucher confirmation date. After redeeming your actual JR pass, you can choose an activation date within 30 days from the redemption date. Please request staff assistance at JR Pass offices to set your pass activation date.

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While the metro lines do no accept the JR Pass, other IC Cards, such as the Pasmo and Suica, may be used. These cards give you access to almost any train or bus in Tokyo, and are a perfect complement to the JR Pass.

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During the screening for pick-up/exchange, be sure to show your passport* and Temporary Visitor stamp/sticker. The PASS will not be issued if the name in your passport is different from the name on the Exchange Order or the name who purchased the PASS online.

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No, the Japan Rail Pass cannot be sent by e-mail. When you collect your Japan Rail Pass at an exchange office in Japan, you are required to present your original Exchange Order. Emails, screenshots, and PDFs of the JR Exchange Order are not accepted.

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