Which airlines have the most complaints?

In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.



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Among the largest carriers, Delta had the lowest complaint rate at 2.66 while Southwest Airlines had the highest at 6.75. PIRG found consumers filed more complaints against U.S. airlines in 2022 than in any year in at least a quarter century.

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In 2022 year, Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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Here's the ranking of US airlines from MOST complaints in May 2022 to LEAST complaints in May 2022:
  • American Airlines (575 complaints)
  • United Airlines (400 complaints)
  • Frontier Airlines (301 complaints)
  • Delta Air Lines (281 complaints)
  • Spirit Airlines (269 complaints)
  • JetBlue Airways (244 complaints)


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In the meantime, these are the best and worst airlines in the U.S. based on passenger satisfaction levels, by cabin:
  • Best in First and Business Class: JetBlue Airways, Delta Air Lines, United Airlines.
  • Worst in First and Business Class: American Airlines, Alaska Airlines.


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In the 2023 American Customer Satisfaction Index, which collected data from April 2022 to March 2023, Spirit earned a score of 64 out of 100, dead last out of 11 U.S.-based airlines. According to The Vacationer, Spirit was also the most avoided airline for every single age group.

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Ryanair has been recognized for its safety
Ryanair has a safety rating of 7 out of 7 from AirlineRatings.com. Ryanair was named one of AirlineRatings.com's Top Ten Safest Low-Cost Airlines for 2022.

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Spirit. Like Frontier, Spirit has the skinniest rows of any American airline, with a seat pitch of 28 inches — and they don't recline. Spirit lagged at 8 out of 10 American airlines studied in the in The Points Guys' 2021 report.

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EasyJet. EasyJet has never had an accident. In fact, its history is so incident-free, it appears difficult to find any serious issue on one of its flights.

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The finance website WalletHub ranked US airlines best to worst based on government data. Delta Air Lines took the top spot, scoring high in reliability, comfort, and customer satisfaction. Southwest ranked last, with American, JetBlue, and Frontier also near the bottom.

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The ultimate survival guide for flying Ryanair
  1. Study your arrival airport. ...
  2. Purchase checked baggage in advance. ...
  3. Know the carry-on baggage rules. ...
  4. Pay for your extras in advance. ...
  5. Consider a higher fare class. ...
  6. Buy a Family Plus fare if flying with kids. ...
  7. Correct booking errors within 48 hours. ...
  8. Skip Ryanair extras.


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The seats are known to be small and cramped, with limited recline and no extra padding. This can make for a less than pleasant experience on longer flights. Additionally, Ryanair is known for their aggressive fee structure and tight scheduling, which can be a source of frustration for some travelers.

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Disadvantages of Flying with Ryanair
  • Unsatisfactory boarding at some airports.
  • Nothing luxurious.
  • On some destinations, the airport is a bit remote.
  • Extra fees for luggage.
  • Extra fees for adding luggage at airport.
  • Expensive overweight charges.


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KLM is a Dutch carrier. Frequent travelers give the airline an average rating of 7.4/10. This is above the general average .

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Most people don't like the time wake-up times required to hit the earliest flights out of the airport, so a “first flight of the day” oftentimes offers less packed airplanes as well as easy breezy airport concourses. As a bonus, the early morning flights almost always have the best on-time records.

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These are the Best Airlines to Fly in 2023
  • Delta - Best Airline for Reliability.
  • Alaska - Best Airline for Pets.
  • Southwest - Best Airline for Families.
  • American - Best Airline for Rewards.
  • JetBlue - Best Airline for Customer Satisfaction.
  • Other Airlines to Consider.


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Lufthansa is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service.

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