Why are my Disneyland tickets not showing up on the app?

Click on Link Tickets and re-enter your Ticket ID Code to see if they connect back to your account. If all fails and your tickets are not showing back up, your best bet will be to call the Existing Tickets line and speak to a Cast Member for assistance.



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To check if your tickets are linked, open your My Disney Experience mobile app, tap the three horizontal lines at the bottom right, and tap Tickets and Passes If you see some tickets, you're good to go!

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Scroll down past My Plans, Reservations and Tickets and toggle over to Tickets, Passes & Memory Maker. Here, you'll be able to view your theme park tickets and the Guests to whom they're linked.

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When you purchase tickets on disneyland.com, you can choose to receive either a physical ticket or a Disney eTicket. Disney eTickets are delivered in the Adobe PDF digital format, which can be viewed and printed on most desktop and mobile devices.

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Once logged in scroll down until you see a Park Tickets icon. Hover your mouse over this and then click “link tickets.” Enter your ticket confirmation code here. Your confirmation code contains all your tickets. During the linking process you will assign each ticket to a guest on your account.

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Open the app, click on the three horizontal lines in the bottom right-hand corner, and select Tickets and Passes. Click on the + sign in the top right-hand corner and tap Link Tickets & Passes. Next, you can manually enter your confirmation number or scan your ID Code.

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Some reservations, tickets and purchases may not automatically appear in My Disney Experience. Link these items to your account to be ready to plan and share the magic with family and friends. Reservations and purchases that are linked to your account are listed in My Plans.

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Open the Disneyland Mobile App, tap on the three stacked lines on the bottom right. 2. On the Welcome Rachel page tap Tickets and Passes, and on that page you will be able to scan your QR Code, or you can enter the ID number on the tickets manually one at a time.

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If you see a message about no more days remaining then it usually means that either the ticket has been used or all of the available park reservations for that ticket have been booked.

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Linking your tickets will help you make reservations and join virtual queues together as a group. You can link the park tickets or passes for your entire party, up to 10 Guests, to multiple mobile devices.

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One other place you can check is your My Disney Experience account if you have one! If your tickets were previously linked, you may still be able to see them in your account. If all else fails, you'll be in good hands speaking to a helpful Cast Member at the Existing Tickets line at (407)934-7639.

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To do this, download and log in to the Disneyland app. From there you will click on the three lines on the bottom right corner of the app and then click on Ticket and Passes. Here you can add the rest of your family's tickets to your account. I will note that it is okay to have tickets on more than one account.

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