How do I book airport assistance for elderly?

If your flight is within 72 hours, please call TSA Cares (855) 787-2227 to request assistance. TSA Cares assistance is only available for assistance through the screening checkpoint. If you need in-flight assistance or wheelchair assistance from the curb to the aircraft, please contact your airline.



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If your flight is within 72 hours, please call TSA Cares (855) 787-2227 to request assistance. TSA Cares assistance is only available for assistance through the screening checkpoint. If you need in-flight assistance or wheelchair assistance from the curb to the aircraft, please contact your airline.

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4. Don't forget to tip. Thank a wheelchair attendant with $3 to $5, or more if he or she helps with luggage or spends extra time with you. For an electric cart, tip $2 to $3.

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The airline cannot require you to pay for the wheelchair service or assistant that they provide if you check in your walker. Also, if you are bringing your walker or other mobility devices with you onto the plane, your adaptive technology takes priority over other passengers' luggage and belongings.

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How to order special assistance? Special assistance at the airport is free. To use this service, please contact the carrier during the booking process or directly before the flight.

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The 1986 Air Carrier Access Act requires airlines to provide free wheelchair service to any traveler who asks for it, without requiring a description or documentation for that need.

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How to order special assistance? Special assistance at the airport is free. To use this service, please contact the carrier during the booking process or directly before the flight.

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Passenger Assist allows you to request an assistance booking in advance. Any train company can organise assistance for your entire journey, even if you are travelling on multiple services. Passenger Assist includes: offering a helping hand to navigate the station.

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Medical supplies or equipment are allowed on board as additional items at no extra charge. Some medical items can be carried on the plane, as an additional carry-on item, as long as they meet the standard size and weight limits.

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Airline employees and booking agents will assume the front row is best for a disabled passenger, but the row behind the bulkhead (with movable aisle armrests) may be more comfortable.

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In general, PRM is considered to be a passenger who needs help from another person to get to the exit of the aircraft as quickly as possible in the event of an emergency evacuation. This also includes passengers who have serious difficulties receiving or understanding emergency instructions.

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There are no big wheels to push so you will need a flight attendant to push you. There is at least one accessible bathroom onboard which is big enough to fit the aisle chair in. Flight attendants can help you transfer if you need it. They'll appreciate it if you do not ask for assistance while they are serving meals.

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