How do I change my details on my Railcard?

How can I change my address details if I am an online Railcard customer? Please click on 'Manage my Railcard' on the top right of the website homepage to log in to your account. Once logged in, please click on 'MY RAILCARD' then click on 'Update addresses' to change your address.



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You can renew your Railcard 30 days before expiry, simply:
  1. Log into your account. You will have made this when you first purchased your Railcard.
  2. Click on the Railcard you wish to renew.
  3. Check all the details are correct.
  4. Pay.
  5. And you're done!


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Please go to Manage my Railcard on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your 'Menu Profile' and select 'Personal Details'. You will be given the option to update or change your personal details.

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A: Check your mailbox (including your junk mail) for an email from our Railcard team. If you still can't find it, please click Manage my Railcard on the website homepage to log in to your account.

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You will need to contact our customer support team on 0345 3000 250 so that we can better understand the activity that has caused your Railcard to be blocked. If appropriate, they will be able to help you get back online with your Railcard.

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To view your Railcard in the app, you'll need to first log in to your account with the same email address you purchased with. After logging in, navigate to the Account tab and tap on Your Railcards to bring up the list of Railcards you've purchased. Then tap on Download Railcard to download it to your device.

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If you need to change your name on your 16-25 Railcard, you will need to call our helpline on 0345 3000 250 to order a replacement.

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The download code allows you to add a purchased Railcard to the Railcard app. The download code is found within the email confirmation you would have received after we have approved your Railcard application.

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You can contact our customer service by phone, email, or online chat. You can also visit our help pages for any questions regarding your booking and travel.

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Am I eligible for a Disabled Persons Railcard? Yes. If you receive Personal Independence Payments at any level for either the Mobility or Daily Living components, you are eligibile for a Disabled Persons Railcard.

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