How do I get passenger assistance?

TSA offers screening information and assistance to travelers upon request through TSA Cares at (855) 787-2227. TSA Cares is designed to assist travelers with disabilities and medical conditions and others who may need additional assistance with screening.



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To use this service, please contact the carrier during the booking process or directly before the flight. You can do it by phone or by filling a special form (among other things, you must provide knowledge about the medical condition of the passenger, including the need to provide him with a wheelchair). Attention!

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Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. Customers who are traveling with assistance and emotional support animals qualify for preboarding.

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Generally, airline personnel may not ask what specific disability the person has, but they can ask questions regarding the person's ability to perform specific air travel-related functions, such as boarding, deplaning or walking through the airport.

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Airlines must accommodate the needs of air travelers with disabilities. The Air Carrier Access Act (ACAA) is a law that makes it illegal for airlines to discriminate against passengers because of their disability.

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Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days. Chat with a Special Assistance Agent for free.

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TSA Cares assistance is only available for assistance through the screening checkpoint. If you need in-flight assistance or wheelchair assistance from the curb to the aircraft, please contact your airline.

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If your flight is within 72 hours, please call TSA Cares (855) 787-2227 to request assistance. TSA Cares assistance is only available for assistance through the screening checkpoint. If you need in-flight assistance or wheelchair assistance from the curb to the aircraft, please contact your airline.

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The airline cannot require you to pay for the wheelchair service or assistant that they provide if you check in your walker. Also, if you are bringing your walker or other mobility devices with you onto the plane, your adaptive technology takes priority over other passengers' luggage and belongings.

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Airport Agent Assistance is available for purchase for our passengers who prefer assistance at the airport for things like checking in and printing your boarding pass.

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8 top tips for a stress-free airport experience
  1. Understand the travel requirements. ...
  2. Pre-book your airport transfers. ...
  3. Pack light – and pack right. ...
  4. Weigh your own bags. ...
  5. Arrive at the airport early. ...
  6. Keep all your paperwork in one place. ...
  7. Speed through security. ...
  8. Seat yourself wisely.


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Airlines are also required to provide passengers with disabilities many types of assistance, including wheelchair or other guided assistance to board, deplane, or connect to another flight; seating accommodation assistance that meets passengers' disability-related needs; and assistance with the loading and stowing of ...

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Advance Passenger Information (API) involves the capture of a passenger's biographic data and other flight details by the carrier prior to departure and the transmission of the details by electronic means to the Border Control Agencies in the destination country.

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Skip the queues If you have a disability, you can ask to skip the queue at security as part of your Special Assistance. Alternatively, you can pay a small fee to use priority or 'fast track' security lanes at many airports. It's often cheaper to book this in advance by contacting the airport.

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4. Don't forget to tip. Thank a wheelchair attendant with $3 to $5, or more if he or she helps with luggage or spends extra time with you. For an electric cart, tip $2 to $3.

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Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. Customers who are traveling with assistance and emotional support animals qualify for preboarding.

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Delta Air Lines earned the top honors and the 2022 title of best U.S. airline for wheelchair users, with Southwest and United rounding out the top three.

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