FasTrak will issue an invoice to the vehicle's registered owner following the first toll crossing. Any future toll crossings will be included on a monthly invoice, the period for which starts on the date of the first crossing.
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The FasTrak system keeps a record of your toll usage and account balance. You can check your account balance any time by logging into your online FasTrak account or by calling the FasTrak Customer Service Center. You can also opt to receive monthly or quarterly FasTrak statements via email or US mail.
If a valid FasTrak toll tag is not detected, an image of the vehicle license plate will be used to send a violation notice to the vehicle’s registered owner through the mail. The notice will include the toll amount plus a penalty for using the express lane without a valid FasTrak toll tag.
FasTrak drivers affix a transponder to their vehicle's windshield and when they pass through a tolling point the toll is automatically deducted from their account via their preferred payment method: charge, invoice or prepaid.
FasTrak provides travelers with multiple methods to pay their toll invoices and resolve violations.When a vehicle passes through a tolled facility without a valid toll tag, License Plate Account, or One-Time Payment, FasTrak will issue an invoice or violation notice to the vehicle's registered owner.
Pay a FasTrak Toll InvoiceYou must pay this invoice within 21 days online, over the phone, by mail, or by using a Cash Payment Location(opens in a new window).
If you open an account with a valid credit card, FasTrak collects an initial prepaid balance of $25 per toll tag. Your account will automatically be replenished as needed. This is the easiest way to ensure your balance is maintained.
If you use a credit card as your primary payment method, FasTrak will automatically charge your credit card to replenish your FasTrak account whenever your balance falls below $15 or the minimum threshold.
Cameras take pictures of the vehicle license plates as they pass through. In case a toll tag is not detected, the pictures are used to identify your vehicle. If you have an account with FasTrak, your account will be charged.
Drivers using a FasTrak CAV toll tag will receive a 50% discount off the toll when driving alone. Apply for a FasTrak CAV toll tag. Carpools of two people receive a 50% discount on the toll. Carpools with 3+ people, motorcycles, 2-seater vehicles carrying 2 people and vanpools may travel toll free.
The registered owner will receive a violation notice in the mail (usually within two weeks). Each violation transaction is assessed a $57.50 penalty in addition to the toll amount due. If the registered owner has no previous violations, the penalties will be waived. This is a courtesy for first time violators only.
SAN FRANCISCO (CBS SF) -- Every day, an average of 33 car owners are mistakenly accused of failing to pay a toll on a Bay Area Bridge, and many of those say fighting Fastrak's mistakes can be time consuming and frustrating.
In addition, you agree to make a minimum cash or check payment of $40 each time your toll account balance falls below your replenishment threshold (initially $30). You agree that such payment will be received by the Customer Service Center prior to your account reaching a zero balance.
There are three types of FasTrak accounts: prepaid, charge and invoice. For prepaid accounts, drivers can put money into the account before driving on the toll roads; the account is set up to reload automatically once it dips below a threshold. For charge accounts, credit cards are deducted every time you incur a toll.
To check if you owe toll in California, call at 877-229-8655. If you have a FasTrak, you can log into your account and view all the toll hits and the ones you owe. Note: For missed tolls in California, the concerned tolling authority sends a toll invoice to the vehicle owner (usually within 30 days).