How do I use my Santander Railcard code?

Once you have received your promotional code via a message within Santander's Online Banking Service, go to the Santander 16-25 Railcard portal by clicking on https://secure.santander-railcard.co.uk and follow the instructions on the screen. You will be given the option to have a plastic or a digital Railcard.



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If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.

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How do I apply a Railcard discount?
  1. Select where you're travelling from and to and the date and time you'd like to travel.
  2. Add your passengers and their relevant Railcards.
  3. Select 'Get times & tickets'. If you're eligible for a discount, it will automatically be applied to your search results.


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If you choose a digital Santander 16-25 Railcard, you can use it straight away. You'll get a code and instructions on how to download it on your phone.

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To link your Oyster card and railcard, you need to take your Oyster card and your railcard to an Underground station, Overground ticket office or some National Rail ticket offices and ask the clerk to add your discount entitlement to your Oyster card. It will be valid until the expiry of the railcard.

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Unfortunately, once a Railcard has been issued it is non-refundable. What happens if I don't have my Railcard with me and I have to buy a new ticket or pay a Penalty Fare? A: If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard.

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Once you have received your promotional code via a message within Santander's Online Banking Service, go to the Santander 16-25 Railcard portal by clicking on https://secure.santander-railcard.co.uk and follow the instructions on the screen. You will be given the option to have a plastic or a digital Railcard.

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The download code allows you to add a purchased Railcard to the Railcard app. The download code is found within the email confirmation you would have received after we have approved your Railcard application.

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If you have purchased a digital 16-25 Railcard, in most cases it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. Mature students will have to wait a little longer as these applications are checked manually.

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If you have purchased a plastic 16-25 Railcard, please allow up to 5 working days for delivery. You can choose to pay for 'Special Delivery', but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within two days (Monday to Thursday) or three days (Friday to Sunday).

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Once downloaded, open the app and tap on the '+' symbol on the 'Your Railcards' screen. The 'Add Railcard' screen will then show, and you will need to tap on the '+' symbol under 'Add an existing Railcard' to enter your download code and add your Network Railcard.

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Railcards do not renew automatically. You must make sure that your Railcard is renewed in good time because a Railcard that has expired is not valid for use and you may be charged a penalty fare for travelling on an expired Railcard.

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