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What happened to my Delta eCredit?

Is your Delta eCredit not showing up? If your Delta eCredit is not working, you have to call Delta customer service at 800-221-1212 to apply an unused eCredit to a new reservation.



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Refunds for eligible tickets purchased with cash or check will be processed typically within 20 business days. If you instead qualify for an eCredit, it will be added to your account on delta.com and can be retrieved using your Ticket Number within 7 business days.

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To check the status of your refund or eCredit and for questions, call:
  1. 800-847-0578 within the U.S. or Canada.
  2. 404-715-5417 within Atlanta, Georgia or outside the U.S. and Canada.


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This Delta eCerts Credit Voucher will not be honored when purchasing Prepaid Tickets, gift certificates or excess baggage charges, payments on account or Delta eCerts Agency Discounts. Once ticketed, penalties may apply for changes, per the fare rule purchased.

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If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at https://secure.dot.gov/air-travel-complaint.

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This Delta eCerts Credit Voucher may not be combined with any Group Fares. This Delta eCerts Credit Voucher will not be honored when purchasing Prepaid Tickets, gift certificates or excess baggage charges, payments on account or Delta eCerts Agency Discounts.

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While skiplagging isn't illegal, American Airlines filed a civil lawsuit earlier this month against Skiplagged.com, accusing the company of unauthorized and deceptive ticketing practices and tricking customers into believing they've gained access to a secret loophole.

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Food & Beverage Offerings Enjoy complimentary snacks on every flight over 250 miles. Flights will feature Coca-Cola beverages and juices. Make your selection, sit back, snack, and feel refreshed. Find select beer, wines and spirits for purchase for 21+; please drink responsibly.

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Complimentary beverages are available during beverage service in Delta One®, First Class and Delta Comfort+®. Alcoholic beverages are available for purchase in Main Cabin. Alcohol may only be served to customers over the age of 21.

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Wi-Fi: Delta Comfort+ passengers have access to Wi-Fi when it is available on the aircraft. Complimentary pillows, blankets, and sleep kits: Pillows and blankets are available on request for all flights, while sleep kits are provided on certain transcontinental flights and long-haul international flights.

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Blankets. Business and first-class flights offer comfort items like blankets during the flight. You must leave them on board when you're leaving the plane as they can be reused. “Paying more to travel in a better class does not entitle passengers to take items offered for the journey,” says Webber.

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Skiplagging itself isn't deemed illegal. However, many major airlines, such as American, Delta, Lufthansa, and United, have policies against its practice. Therefore, passengers who engage in skiplagging are not committing a criminal offense.

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But skiplagging is controversial, and many airlines frown upon it — so much that it can be punishable by miles or status cancellations and even a lifetime ban from the airline.

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But truth be told, we're the exception to the rule. While there are many pilot and flight attendant couples, and many flight attendants married or committed to other flight attendants, and many pilots with the same connections with other pilots, several factors have made those connections less likely.

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