You'll be charged the Single fare to the end of the journey of the bus you were travelling on - so please remember to 'Tap off'!
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If you forget to tap out, you will be charged maximum fare. Every time you enter a bus, maximum fare is deducted. When you tap out, the system calculates the bus-stops and deducts what is relevant and returns the rest.
Missed Tap Off CostIf you don't have a default set on your card and you forget to tap off at the end of your trip, you'll be charged the fare to the last stop on the train line or bus route and with your fare type and any applicable loyalty discounts applied.
If the time between touching in at the start and touching out at the end of your journey is more than the maximum journey time limit, you'll be charged two maximum pay as you go fares. A single maximum fare is: up to £9.40 in Zones 1-9. up to £26.00 beyond Zone 9, including on the Heathrow Express.
Why have I been charged 10p/£1? If you use a Mastercard, your bank statement may show a “pending” 10p or £1 charge for your first tap (10p for UK Mastercards, £1 for International Mastercards). This is just a temporary charge to check the card is valid – we do not collect the payment.
If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.
If you don't have a default set on your card and you forget to tap off at the end of your trip, you'll be charged the fare to the last stop on the train line or bus route and with your fare type and any applicable loyalty discounts applied.
Pay as you go at adult rate on buses and trams and our Hopper fare gives you unlimited journeys for £1.75, made within one hour of touching in. Hopper fare also applies to discounted rate travel. Touch in using the same card or device on all journeys and you get our Hopper fare automatically.
You do not need to tap out on London buses or trams, as it is a fixed fare. If you try, the system will either just ignore it (The correct response) or charge you another fare.
In summary, this change would see bus and tram single fares to increase by 10p to £1.75, and the daily bus and tram cap raised to £5.25. The Bus & Tram Pass season price is increased to £24.70 for a 7 Day ticket. The free Hopper transfer within one hour will remain unchanged.
Unpaid faresSometimes your card may be accepted by our card readers, but the payment is declined by your card issuer. If this happens: You've made a journey that you've not paid for. You won't be able to use your card again to travel until the unpaid fare has been paid.
London buses are all cashless, so you need an Oyster card, Travelcard or contactless payment card to ride. Bus fare is £1.75, and a day of bus-only travel will cost a maximum of £5.25. You can transfer to other buses or trams for free an unlimited number of times within one hour of touching in for your first journey.