What is the best short-haul airline in the UK?

Jet2.com – which flies from 10 UK airports to more than 65 destinations – came out top with an overall customer score of 80%. It was one of only two short-haul carriers – the other being the airline Norwegian, which scored 74% – to achieve “recommended provider” status.



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Ryanair was ranked one place above Wizz Air, with a customer score of 52 per cent.

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EasyJet - Outshining Ryanair in Three Key Aspects When it comes to pros, EasyJet holds a significant edge over its major rival, Ryanair, in three crucial areas: carry-on allowance, flight departure times, and overall comfort. Firstly, EasyJet provides its customers with greater freedom regarding carry-on policies.

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It's official: Jet2 is your favourite short-haul airline. Almost 30,000 readers voted in the 2023 Telegraph Travel Awards, with the Yorkshire-based airline trouncing the likes of British Airways (which finished 12th), EasyJet (10th) and Ryanair (22nd).

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  1. 1 British Airways58%
  2. 2 Emirates49%
  3. 3 Virgin Atlantic46%
  4. 4 EasyJet46%
  5. 5 TUI Airways44%
  6. 6 Qantas39%
  7. 7 Jet2.com38%
  8. 8 Singapore Airlines37%


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ranked each provider from top to bottom depending on their overall score, which has seen holiday firms Jet2holidays and Kuoni come out on top in joint first of the best beach and resort package providers. On the other end of the list, eDreams has been ranked at the bottom whilst TUI's rating has dropped down.

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As of 2022, it is the third-largest scheduled airline in the UK, behind easyJet and British Airways. Jet2 is also officially the largest tour operator in the UK after overtaking TUI in 2023. Its headquarters are located at Leeds Bradford Airport.

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“Jet2.com has distinguished itself as the pick of the pack, with passengers not only praising its excellent customer service and value for money but also rating the boarding experience and cabin cleanliness highly. Proof that it is possible to have great customer service at a good price.”

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The most unreliable airlines in the United Kingdom easyJet received 10,494 complaints over a 12-month period and only managed to resolve 54% of them. The second most unreliable airline was another one with its headquarters at Luton Airport: TUI, the UK subsidiary of the German TUI Group.

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While the airline does fly to some main airports, the majority of its flights operate to and from cheaper secondary airports. These airports charge a lot less for things like slots, parking, and airport fees, so Ryanair can afford to offer low fares on these routes.

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This is the first question we had when we saw this company while searching for flights. Wizz Air is one of the many low-cost airlines in operating in Europe that are drastically cheaper than competitors running the same routes. Sometimes it's so inexpensive that it almost may seem too good to be true!

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At the end of September, TUI received two popular World Airline Awards from Skytrax: TUI Airways was named Best Leisure Airline in the UK and TUI fly received the corresponding award for Germany.

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Jet2holidays has overtaken Tui to become the UK's largest tour operator by Atol size, with boss Steve Heapy insisting that despite its rapid growth over the past five years, the Leeds-based won't waver in its commitment to customers and independent travel agents.

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TUI fly is a Belgian carrier. Frequent travelers give the airline an average rating of 6.8/10.

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We felt that the legroom on the Jet2 flights was more generous than what we have experienced with other airlines on short haul routes. Another feature I liked with these seats was the fact that they don't recline, it's a shame that airlines don't introduce this in their economy cabins on long-haul flights.

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Jet2 provide good package holidays with lots of variety in places and hotels. Jet2 provide good package holidays with lots of variety in places and hotels. Customer service of Jet2 is always a very high standard. Prices of Jet2Holidays always seem to be the best compared to other package holiday companies.

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Jet2 has a fairly reasonable baggage allowance for passengers compared with other competition airlines, such as the strict Ryanair baggage rules. However, Jet2 passengers still need to follow weight and size restrictions and can be caught out by fees if they exceed their designated cabin and hold luggage allowance.

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What is the most reliable airline in the US? Delta Airlines is the best airline to choose for overall reliability. Based on our AirAdvisor Reliability Score, this carrier tops the list in this category for both 2022 and 2023.

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